Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Latest from Paul Gillin

VMware moves to quell concern over rapid series of recent license changes

In the wake of widespread customer confusion over a series of license changes announced in December, Broadcom Inc.’s VMware subsidiary is positioning the moves as simplifying its product portfolio and accelerating development while making it easier for customers to move to virtual and cloud-native constructs. The company has realigned operations around its VMware Cloud Foundation ...

Oracle adds logistics modeling and trade incentive optimization to its supply chain suite

Oracle Corp. today added new features to the Transportation Management and Global Trade Management, components of its Fusion Cloud Supply Chain & Manufacturing suite that are aimed at improving logistics operations, reducing costs and automating regulatory compliance. The most significant new capability is enhanced logistics network modeling capabilities that help logistics managers compare different scenarios and scheduling ...
SPECIAL REPORT: AI'S NEXT FRONTIER: DATA

AI hallucinations: The 3% problem no one can fix slows the AI juggernaut

Early this year Dagnachew Birru playfully asked ChatGPT how Mahatma Gandhi used Google LLC’s G Suite to organize resistance against British violence. To his surprise, the generative artificial intelligence bot obliged. Gandhi “created a Gmail account and used it to send emails and organize meetings,” it responded. “He also used Google Docs to share documents ...

Construction insurance tech startup Shepherd nabs $13.5M Series A funding round

Shepherd Labs Inc., the developer of an insurance technology platform for commercial construction, said today it raised $13.5 million in a Series A funding round. Shepherd combines insurance services with risk management software and a construction software marketplace that it says streamlines efficiency to reduce premium costs. Founded in mid-2022, Shepherd is targeting the nearly $48 ...

Amplitude adds session replays to its customer analytics platform

Behavior-tracking software firm Amplitude Inc. is announcing new features in its digital analytics platform today that improve upon user behavior analysis, simplify website A/B testing and introduce a tag editor for companies just getting started with data collection and instrumentation. The company’s platform is used to analyze online behavior to help companies build more engaging and effective ...

Kyndryl rolls as cloud and consulting business drive earnings beat

Kyndryl Holdings Inc. beat analyst expectations for cash flow, adjusted pretax income and adjusted earnings for the third straight quarter and raised its fiscal full-year outlook, and investors responded by bidding the stock 5% higher in early after-hours trading. The company said strong, double-digit growth in its Kyndryl Consult practice and better-than-expected revenue from hyperscale ...

Nylas boosts performance and folds generative AI into its API platform

Nylas Inc., the developer of application program interfaces that integrate email, contact and scheduling capabilities into other applications, today announced the general availability of its API v3 with improved performance, developer experiences, platform security and artificial intelligence capabilities. New features include real-time bounce notifications, scheduled sending and Smart Compose, a generative AI-powered feature that the ...

Acceldata copilot aids in data observability

Data observability startup Acceldata Inc. today added artificial intelligence features to its platform with a “copilot” that it says lets DataOps teams tailor AI assistants to their unique technology and business environment. That includes the ability to set guardrails that ensure that business context, regulatory requirements, and human oversight are factored into the equation. Incorporating technology ...

ScreenMeet gives remote support agents an AI boost

Projector.is Inc., which does business as ScreenMeet, today announced an artificial intelligence-based assistant for contact center and information technology help desk workers that provides real-time troubleshooting assistance. ScreenMeet AI Assist is the newest component of the company’s remote support screen-sharing service that integrates with customer relationship and IT service management systems from Salesforce Inc., ServiceNow ...

ThoughtSpot’s generative AI assistant gets more personal

Business intelligence platform provider ThoughtSpot Inc., today announced what it says is a major expansion of the artificial intelligence capabilities it debuted last year that integrate human training into the query and analysis process. The “human-in-the-loop” feedback control in ThoughtSpot Sage includes a patent-pending technology that enables human operators to customize and improve query prompts ...