Page 4721 – SiliconANGLE

Bringing customer service into the digital age with service management | #Know16

By Nelson Williams May 18, 2016

For most people, customer service is more a horror than help. Everyone has stories of waiting on hold forever, getting the runaround, or playing phone tag. On the other side, working in customer support…

Old LinkedIn data breach resurfaces with 167 million accounts at risk

By Robert Pleasant May 18, 2016

LinkedIn users may need to start changing passwords, as around 167 million accounts have been put up for sale online, including 117 million passwords. The seller is asking for over $2,o00 for the stolen…

Customers and innovation are center stage at SAP Sapphire 2016 | #SAPPHIRENOW

By Marlene Den Bleyker May 18, 2016

Day two of SAP Sapphire 2016 began at the Orange County Convention Center in Orlando, Florida, and the keynote was filled with customer experiences and use cases, along with product demonstrations and announcements. Straight…

The proof in the pudding: Customers sound off about ServiceNow | #Know16

By R. Danes May 18, 2016

The true measure of a company isn’t in the press releases or marketing spin its employees issue from behind their desks. If you want to know what a product or service is delivering in…

How ‘customer centricity’ gives ServiceNow an advantage | #Know16

By Betsy Amy-Vogt May 18, 2016

Service management across the enterprise was ServiceNow, Inc.’s COO Dan McGee’s keynote theme as the Knowledge16 Conference moved into Wednesday events at the Mandalay Bay hotel in Las Vegas. Kicking off the day’s coverage were Dave Vellante…

The importance of improving end-user experience | #SAPPHIRENOW

By Marlene Den Bleyker May 18, 2016

SAP SE is developing Original Equipment Manufacturer (OEM) and Independent Software Vendor (ISV) partnerships to assist its SAP HANA Cloud Platform on its journey into the digital world. By allowing these partners to embed SAP solutions and platforms…

Big Data

Leadership insights from former U.S. Secretary of Defense Robert Gates | #Know16

By Nelson Williams May 18, 2016

At the end of the day, someone has to call the shots. It’s well enough to have stacks of Big Data, it’s vital to know the market, but it is purpose and a course…

Google debuts a ‘new’ mobile app platform at I/O: Firebase

By Robert Hof May 18, 2016

Google is announcing today at its I/O developer conference a number of new ways for developers to market their apps to the most lucrative potential users and measure result, including new analytics from its…

Analysts advise SAP to be cautious in its expansion | #SAPPHIRENOW

By Gabriel Pesek May 18, 2016

At the end of the first day at the SAP Sapphire event in Orlando, Florida, the initial round of presentations and interviews were due for examination to highlight the most notable facets and draw out some…

Wikibon

SAP’s in-memory Hana database can now double as a graph store

By Maria Deutscher May 18, 2016

At SAP SE’s annual user conference in Florida this week, data management is dominating the agenda. The company is showcasing a new version of Hana that makes it possible to identify relationships between the…

the latest

Bringing customer service into the digital age with service management | #Know16

Old LinkedIn data breach resurfaces with 167 million accounts at risk

Customers and innovation are center stage at SAP Sapphire 2016 | #SAPPHIRENOW

The proof in the pudding: Customers sound off about ServiceNow | #Know16

How ‘customer centricity’ gives ServiceNow an advantage | #Know16

The importance of improving end-user experience | #SAPPHIRENOW

Leadership insights from former U.S. Secretary of Defense Robert Gates | #Know16

Google debuts a ‘new’ mobile app platform at I/O: Firebase

Analysts advise SAP to be cautious in its expansion | #SAPPHIRENOW

SAP’s in-memory Hana database can now double as a graph store

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