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AI

Inside the contact center: Change management lessons from PwC

By Victoria Gayton Oct 20, 2025

Call center burnout isn’t just a staffing issue. It’s a warning light that today’s change management tactics aren’t keeping up. Across industries, companies face mounting pressure to rewire how customer service actually works, even…

AI

Adobe’s AI Foundry service lets companies create branded versions of its Firefly models

By Mike Wheatley Oct 20, 2025

Adobe Inc. is moving artificial intelligence into a slightly new direction, giving businesses the chance to create custom generative AI models rather than fine-tune existing ones. The company is offering this through its new…

AI

Disrupt or be disrupted: Accenture’s blueprint for business innovation

By Victoria Gayton Oct 20, 2025

Standing still is the fastest way to get left behind. As technology and market expectations accelerate, companies face constant pressure to rethink how they operate or risk being outpaced. Business innovation is the heart…

AI

Anthropic takes aim at biotech with Claude for Life Sciences

By Mike Wheatley Oct 20, 2025

Anthropic PBC has had a busy start to the week, launching a new tool called Claude for Life Sciences to help with scientific research, and expanding the availability of its Claude Code agentic coding…

AI

Medical search engine startup OpenEvidence closes $200M investment led by GV

By Maria Deutscher Oct 20, 2025

OpenEvidence Inc., the developer of an artificial intelligence search engine for doctors, today announced that it has closed a $200 million investment. The Series C round was led by Alphabet Inc.’s GV fund. Sequoia,…

AI

AgentExchange and the new rules of engagement at Salesforce

By Brian Njuguna Oct 20, 2025

Salesforce is reimagining how customer service teams operate — moving from reactive support to proactive, outcome-driven engagement. At the center of this shift is AgentExchange, a new platform that connects digital agents, partner ecosystems…

AI

Agentic workflows and customer outcomes: Deloitte rewires marketing with Data Cloud

By Victor Dabrinze Oct 20, 2025

Smarter workflows are reshaping the marketing playbook, streamlining execution, eliminating handoffs and accelerating time to impact. For Deloitte Consulting LLP, the goal isn’t just efficiency; it’s about reshaping how brands deliver customer outcomes at…

AI

AI agent tooling provider LangChain raises $125M at $1.25B valuation

By Maria Deutscher Oct 20, 2025

LangChain Inc., a startup that helps developers build artificial intelligence agents, has raised $125 million in funding at a $1.25 billion valuation. Fortune reported today that IVP led the Series B investment. It was…

AI

What to expect during The AI Security Summit: Join theCUBE Oct. 23

By Ryan Stevens Oct 20, 2025

As AI adoption accelerates, organizations are confronting an AI security chasm marked by new risks across data and models. The industry is responding by building AI systems that are secure and trustworthy from the…

AI

From demos to dollars: Analysts on AI adoption and Salesforce’s strategy

By Victoria Gayton Oct 20, 2025

The enterprise conversation around AI adoption is shifting from flashy demos to deployment at scale. While agent-based applications and infrastructure still draw buzz, a deeper theme is emerging: The need for agent supervision, observability…

explore news

Inside the contact center: Change management lessons from PwC

Adobe’s AI Foundry service lets companies create branded versions of its Firefly models

Disrupt or be disrupted: Accenture’s blueprint for business innovation

Anthropic takes aim at biotech with Claude for Life Sciences

Medical search engine startup OpenEvidence closes $200M investment led by GV

AgentExchange and the new rules of engagement at Salesforce

Agentic workflows and customer outcomes: Deloitte rewires marketing with Data Cloud

AI agent tooling provider LangChain raises $125M at $1.25B valuation

What to expect during The AI Security Summit: Join theCUBE Oct. 23

From demos to dollars: Analysts on AI adoption and Salesforce’s strategy

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