Eventbrite has released a report based on how engagement with social networks drives eCommerce. The report provides a quantification for a great deal of data. They’re also in an excellent position to collect this sort of data as one of the world’s largest event ticketing companies.
The name of the report is Social Commerce: A First Look at the Numbers and it contains an amazing number of insights.
The key findings of this analysis include:
Eventbrite uses an in-house developed analytic tool that tracks where a user came from, how far potential customers went into the eCommerce process, and all of the detectable interactions they made with social networks, Eventbrite, and other customers. Metrics work across different social networks (weighing the difference in attraction of a “Like” vs a “Tweet”) and they even track the effects of satisfaction and sales.
The power behind social networking for eCommerce seemed undisputed, but with metrics showing that customer involvement from Facebook greatly exceeds Google should vindicate companies who leverage social involvement over SEO.
Events happen to be inherently social buisness, especially because people don’t tend to go out alone. So this data might shed some light on the power of socialization, but it won’t work this way for every industry (e.g. retail products). However, the data involved does show that when people get involved, their interaction becomes a powerful engine of interest.
Support our mission to keep content open and free by engaging with theCUBE community. Join theCUBE’s Alumni Trust Network, where technology leaders connect, share intelligence and create opportunities.
Founded by tech visionaries John Furrier and Dave Vellante, SiliconANGLE Media has built a dynamic ecosystem of industry-leading digital media brands that reach 15+ million elite tech professionals. Our new proprietary theCUBE AI Video Cloud is breaking ground in audience interaction, leveraging theCUBEai.com neural network to help technology companies make data-driven decisions and stay at the forefront of industry conversations.