Paul Gillin
Latest from Paul Gillin
Stop waiting for practical quantum computers, says Q-CTRL CEO – they’re already here
Quantum computing has been the subject of both excitement and skepticism for years. Advocates tout its promise as the first new computing architecture in 80 years, while critics argue that quantum’s considerable technical challenges will keep the technology out of the mainstream for decades. Q-CTRL Pty. Ltd. is trying to shift that conversation from theory ...
Pine.ai aims consumer AI agent at complex customer service interactions
Consumer-focused artificial intelligence startup PineAI, the business name of 19Pine Pte. Ltd., has launched an agentic AI service designed to handle time-consuming customer service interactions on behalf of users. The company’s new Pine Voice and Pine Assistant services are aimed at automating what Chief Executive Stanley Wei described as “digital chores,” including negotiating bills, filing ...
ServiceNow bids to become the control tower for enterprise AI
ServiceNow Inc. today unveiled a broad expansion of its artificial intelligence platform, stressing governance, security and autonomous execution as foundational requirements for enterprise AI adoption. The announcements center on enhancements to the company’s AI Control Tower (pictured), a governance hub that allows organizations to monitor, manage and secure AI models and agentic workflows. The company ...
IBM charts AI operating model to move enterprises beyond experimentation
IBM Corp. will use its Think 2026 conference today to outline a broad expansion of its enterprise artificial intelligence portfolio, positioning a new “AI operating model” as the next stage in its customers’ march toward translating early investments into measurable returns. The announcements span agent orchestration, real-time data integration, hybrid cloud operations and digital sovereignty, ...
Panzura opens its global filesystem to Microsoft Copilot users
Panzura LLC, maker of a global cloud file system, today announced the general availability of Nexus, a new platform designed to connect enterprise file data to Microsoft 365 Copilot while preserving existing security controls and permissions. The launch addresses what the company said is a longstanding limitation in enterprise artificial intelligence: Most unstructured data stored in ...
SAS expands agentic AI and governance capabilities with broad platform updates
SAS Institute Inc. is using its SAS Innovate conference this week to introduce a sweeping set of product updates aimed at helping enterprises operationalize artificial intelligence with stronger governance, integrated data management and expanded agentic AI capabilities. The announcements center on a new governance layer, enhancements to the SAS Viya platform and a growing portfolio ...
Startup Lovelace targets contextual AI engine at mission-critical use cases
Lovelace AI Inc. is emerging from stealth mode today with an approach to enterprise artificial intelligence that it says is necessary for high-stakes decision-making, particularly in environments where errors can have significant consequences. At the core of the company’s approach is a “context engine” builder called Elemental that’s designed to sit between AI agents and ...
Experian takes consumer financial guidance to the next level with AI-powered virtual assistant
With the release of the newest version of its Experian Virtual Assistant, Experian plc is leveraging artificial intelligence to advance its broader goals of expanding beyond credit reporting to become a technology-driven services provider. Doing that in a tightly regulated industry has tested the limits of AI in delivering personalized service without violating strict privacy and ...
Intercom’s customer service agent takes on new sales role
Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of the customer lifecycle. The new “Fin for Sales” capability allows the same AI agent to handle interactions from initial prospect engagement through post-purchase ...
IBM blows past estimates, but declines to raise full-year forecast, tanking the stock
IBM Corp. reported revenue and earnings that topped analysts’ expectations, but its stock price dropped more than 7% in early after-hours trading as the firm declined to raise full-year estimates. Revenue rose 6%, to $15.9 billion, at constant currency, ahead of analysts’ estimates of $15.62 billion. Earnings per share grew 19%, to $1.91, beating analyst ...