Panorama9, a cloud-based IT management platform, is adding the human touch to its toolkit. Today brings the introduction of something called Perfect Pager, a new alert system that extends the email and text notification capabilities that the company has already had in place.
From now on, whenever a serious problem rears its head in a client environment, the startup will call up the engineer, developer or admin, connecting clients directly to the person best suited to resolve the issue. Panorma9 customers can provide phone lists that span entire departments, with multiple numbers per person.
“When something in the network is misfiring, you want to know as soon as possible with as much detail as possible. Perfect Pager is unique since it’s not an automated message. You hear directly from a live person who knows all the available information on the problem,” said Allan Thorvaldsen, CEO and co-founder of Panorama9.
“We’re excited to kick off 2013 with the launch of Perfect Pager and we have big plans to expand the P9 platform with additional features this quarter,” added Thorvaldsen.
This latest service update is a likely perk following the $900,000 seed funding round that the Danish startup closed in December last year. One of the investors that participated in the financing was Jakob Roed, an early backer of cloud-based help desk provider Zendesk.
Panorma9 entered a partnership with Zendesk seven months before the funding with the goal of helping IT departments solve technical difficulties more efficiently. The team launched Perfect Pager this week for the same reason, the first of several new features that are expected to roll out in the first quarter.
Abstraction is huge in the data center, and not just in a cloud context. Zettaset recently bagged $10 million from HighBar for a Hadoop solution that automates the on-premise deployment and day-to-day management of the big data analytics engine.
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