Greg Wishart, Service Stream CIO, attended the ServiceNow Knowledge13 conference and spoke with Dave Vellante and Jeff Frick on theCube. Service Stream is a ServiceNow customer based in Australia. The main facets of their company include a telecommunications business that manages fiber across Australia, a mobile communications business that builds mobile communication towers, and an energy and water business that handles things like solar panel installation and meter replacement.

The conversation shifts gears to talk about the CIO segment of the conference. Wishart outlines the main insights to come out of that segment were how CIOs lead and get business connectedness, how to drive innovations while still keeping cost down and, lastly, how CIOs can work together to leverage their knowledge and experiences.

Wishart goes on to say that the role of the CIO once was merely about building and managing enterprise infrastructures. Now, one still has to have knowledge of the technology, but also coach business units on how to take advantage of that technology.

The entire interview can be seen below.