With the rise of DevOps applications in the cloud, gaining extensive knowledge and control of applications has been a challenge for IT. The combination of growth in volume of data and the proliferation of automation tools has led to confusion, inconsistency, and ultimately a loss of confidence in IT.

At this year’s Knowledge14 conference, the annual global IT conference for CIOs, IT professionals, system administrators, and developers, ServiceNow focused on exploring how to transform the way work gets done across the enterprise with automation. Rather than adopting old school style standards, organizations can use the cloud and DevOps to make the application deployment process more efficient.

Cloudification requires IT to evolve

The influence of cloud computing has become the major focus area for every other part of the enterprise. Frank Slootman, president and CEO of ServiceNow, said in an interview that enterprises as institutions have become completely cloudified and deliver themselves to their customers and through their core audiences as a cloud service, means that IT plays a very different role.

One of the primary values, according to Slootman, is ServiceNow’s expertise in migrating IT department across the rest of the enterprise. ServiceNow revealed its strategy for increasing automation as focusing on innovation, mobility, and consolidation within IT and across the entire enterprise. To make its presence known, the company introduced ServiceNow Share, the online platform that allows ServiceNow customers and partners able to run applications developed using the ServiceNow Service Automation Platform to upload and download applications and development data. Share offers developers the ability to build on existing content, share the content and accelerate the development of new applications.

ServiceNow’s Vice President of Marketing, Shane Jackson, said Share users can leverage ideas from others in the community and do not have to rebuild similar functionality from scratch. “Share is a way to accelerate the ability for others to build apps on ServiceNow,” Jackson said.

ServiceNow Share offers a wide range of applications including HR Policy Tracking, Legal Request Tracking System, Health and Safety Incident Management, Communication and Marketing Services and Vulnerability Management System. Developers use the ServiceNow platform to make a positive contribution to the way a company works solutions and with Share they can make this process more efficient and quicker to perform.

Building evolving tools as per customer requirements

ServiceNow believes the big opportunity for management strategies rests with enterprise service management. The company supports these initiatives with App Creator, a tool that allows business people without any knowledge of programming to develop self-services program.

Fred Luddy, Chief Product Officer for ServiceNow, discussed the company’s strategy saying that App Creator is a simple way to make a set of database tables that interact with each other to create applications. “We look at the market very differently. We think about the problem to be solved and build the proper technology to solve it. We want people to do programming without realizing they are doing it,” he added.

The Service Creator being the next step in that evolution, most of which were centered around improving the processes they were already running on the platform. Craig McDonogh, Senior Director of Product Marketing for ServiceNow, said that you no longer need to be an IT professional to work on the Service Creator platform. “You just need to know your process you are trying to execute. You just drag and drop it onto a form,” he said.