Enterprise Cloud company ServiceNow, Inc. has evolved its business edition offering with the unveiling of ServiceNow Express, a set of integrated Cloud IT service management applications.

Addressing problem-to-solution time

According to Matt Schvimmer, vice president and general manager of ServiceNow, ServiceNow Express aims to benefit small-to-medium-sized enterprises while right-sizing the experience for customers who previously were not being catered to in the IT market.

“By researching the market, we realized that there was a small mid-area that was not being addressed: proven service management solutions,” he said in an interview with theCUBE hosts John Furrier and Dave Vellante at the recent ServiceNow Knowledge15 event in Las Vegas.

Schvimmer went on to explain that customers would normally depend on “John” to fix a simple problem like hacking and data loss.  Making a customer problem-to-solution time based on the availability of “ John” was not the best option. ServiceNow Express addresses that problem and provides a better option, he said. It is a subscription-based model and is similar to the Cloud in terms of architectural structure and platform.

Empowering customers

ServiceNow Express seeks to empower customers to help themselves by requesting IT services, logging issues and tracking progress with an informative and engaging self-service portal. It also improves problem resolution, quickly identifies the root cause of incidents and prevents future problems with one connected view of systems, networks and software.

When asked how the company stays competitive from a product standpoint, Schvimmer responded, “We offer upgrades to our customer base.” He also explained that ServiceNow Express can be a great investment because it is a good fit for a wide range of industries. There are also new visual task boards, asset tracking, and incident, problem and change automation. Express is also mobile, as the entire platform is able to run on any computing device.

Schvimmer concluded by saying that ServiceNow Express positions the company for substantial customer-based expansion, appealing to businesses looking for an out-of-the-box solution.

Watch Schvimmer’s entire video interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge 15