As the largest furniture manufacturer in the world, Ashley Furniture Industries, Inc. has a massive global infrastructure. Ashley Furniture has IT staff in the US, Asia, China and India, with the non-U.S. employees comprising 50 percent of its IT staff. With that in mind, having a platform such as ServiceNow is crucial to the company’s efficiency.

Overcoming inconsistency and lack of quality

Before implementing ServiceNow in late 2014, Ashley Furniture Director of IT Brian Golish said there was “inconsistency and lack of quality in what we were providing. ServiceNow has allowed us to become more lightweight, more agile, and we’re able to adapt to IT demand.”

During an interview with theCUBE at ServiceNow’s Knowledge15 event in Las Vegas, Golish said that Ashley Furniture started its ServiceNow relationship with ServiceDesk and plans to roll out Project Management and Project Portfolio Management later this month. “Our goal is to have a single source of truth. We plan to replace our other IT systems and bring it all into a one-stop-shop,” he stated.

Providing transparency

CIO Bob White said that leadership supports the shift. “Our goal is to spend a minimum of 20 percent of our time on important projects that move the company forward,” he said. “ServiceNow provides transparency. The VP of global manufacturing can see all of the projects that IT is working on that support him and the impact those will have on the organization.”

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge 15.