Digital transformation goes beyond any single service, said Steve Bates, Principal CIO advisory KPMG LLP, runs the Global Technology Business Management Practice. Technology has been “democratized,” he said, “and is accessible to everyone.” It this type of environment, leaves some businesses questioning, “how to invest in the right thing?” This, Bates said to Dave Vellante and John Furrier at Knowledge 15, is the question his company helps businesses answer, to “establish the tools, processes, [and] credibility to allow you to do that.”

Examples of Technology Business Management in Action

Technology Business Management helps businesses to remove “the black box around IT,” Bates continued. What’s key is “getting transparency around who’s using what in the estate,” he explained, adding that while most clients know what their IT budget is, they have no idea what they actually spend on IT. CFOs want to know:

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– What they’re consuming
– Who’s’ using it
– Whether they’re spending money on the right thing

And, Bates said, it’s often the CFO that comes to TBM for help.

When TBM Gets the Call

Typically, Bates said, TCM gets the call “once things are already a disaster.” Bates listed two main drivers: the organization getting challenged f”rom the vale of the IT dollar” or the “CIO getting beat up by the CFO or consumer.” Often, Bates said “we teach CIOs how to speak the language of finance.” From this referee position, TCM starts with use cases around transparency. Then, they put plans into action. This can enable a reintroduction of “the entire way of doing virtualization structure,” Bates noted, adding, “now you know how much you spend, who uses it, the apps and services it’s linked to and can make a smart decision prior to investing in this, about what the value is.”

How TBM Helps Gives IT Credibility

Using ServiceNow helps to enable that “fact-based conversation” by providing a resident, trusted source. It gives a clear idea of “what the IT estate really looks like, and who’s using those resources.” Once KMPG has standardized all that data, and created trusted sources that can be certified and defendable, it gives IT a great deal of credibility. “That’s where you start,” Bates said.

Why TBM Relies on ServiceNow

Why turn to service now? Bates explained that “ServiceNow is really the only platform that has all of the data that you want resident to it.” He added that by creating this analytics layer around IT financial management, “it accelerates you very quickly past transparency and gets you into the interesting conversations.” Conversations about modeling new lines of business, for example.

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge 15.

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