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Salesforce.com says to accept failures, optimize success | #DOES15
From a DevOps perspective, Salesforce.com wants others in the industry to learn how to accept failures and optimize success.
“We want people to think about how they view failures, how they learn from failures and how to interact with one another,” said Kevina Finn-Braun, ITSM director of site reliability engineering for Salesforce.com. “You can’t be completely blameless, but you can talk to each other and help each other a little bit more.”
Finn-Braun spoke with Brian Gracely, cohost of theCUBE, from the SiliconANGLE Media team, during the DevOps Enterprise Summit in San Francisco.
Avoiding business failure
Salesforce.com’s customer-first approach helps the company avoid business failure.
“A lot of tech companies tend to look at bottom line,” said Finn-Braun. “At Salesforce, we look at that, but at the end of the day it’s about our customers. If more companies take the approach of making the customers successful first, automatically they will become successful.”
Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of the DevOps Enterprise Summit 2015.
Photo by SiliconANGLE
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