The ServiceNow Knowledge16 conference is winding down, and already certain themes are emerging. People want security; they want to see service management systems clean out their old and unwieldy processes. Automation is key at this conference, with presentation after presentation showing how ServiceNow can provide automatic solutions from the Cloud.

Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, sat down together during the event to discuss their opinions of the event’s revelations.

Digital security

Vellante started the conversation by mentioning this new focus on security. Much of a CIO’s time, he said, is spent on security. The board is also more interested in security these days. There’s a recognition, he continued, that it’s not a matter of if, but when they’ll see a breach. Boards have become willing to invest more in response.

Risk management is the new issue, Frick said, referring to how companies are changing their views on security. “What do we need to secure, and how do we secure it?” he asked. The threats, he said, are constantly shifting. Dealing with those threats needs a very different approach compared to building a wall.  

Nailing the message

The discussion shifted toward ServiceNow’s messaging. Vellante was very impressed, saying the company had nailed their messaging. When you talk about extending service management across an organization, he said, it resonates. That’s a sign the messaging is matching customer priorities. For ServiceNow, he said, there’s a huge opportunity.

Companies are interested in the velocity of business and how they can move faster, according to Frick. The ServiceNow event helped illustrate that almost all business processes are tied to IT. Speeding up IT with service management makes everything else run faster.

It’s in the ethos of the company to automate and consolidate everything they can, Frick said.

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge16.

Photo by SiliconANGLE