At ServiceNow 2016, the innovation and ease of use for the end user are the main events. Creating service-oriented products and services for the enterprise to deploy and use quickly and easily is what has fueled the growth of this company over the last 11 years.

Pat Calhoun, SVP of Product at ServiceNow, Inc., sat down with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, to talk about the ultimate user experience and how CIOs can get their companies there.

The ultimate user experience

When asked what users should expect now, Calhoun told the hosts that much like travel websites everyone wants things in a one-stop-shop. Speaking about the keynote presentation he did with Dan McGee, chief operating officer of ServiceNow, he replied, “We got to show what the ultimate user experience should really look like … a portal that employees can actually go to and engage with every department in the organization. Whether it’s IT, whether it’s finance, whether its facilities, HR it doesn’t really matter. And what was really cool with the demo is the end user doesn’t even have to know who was going to have to handle the request. It should be completely transparent. The system should take care of it, and that to me is the ultimate nirvana for the user experience.”

Calhoun feels the key to the company’s success is having many departments that are responsible for fulfilling requests.  “The fact that we are in that space is the reason why we can solve it,” he said. “Other vendors are usually going after one particular department, but we’re prevalent.” He explained how the company started in IT departments and now have extended beyond that one area and become ubiquitous, which allows ServiceNow to solve their problems.

The playing field

According to Calhoun, the ServiceNow team is nearing midfield. “We’re in the process of redesigning our app today so that customers can actually have insanely great-looking apps out of the box,” he explained. While from the customer perspective, they see their company’s team somewhere on the opposing team’s 30-yard line. He suggests that companies need progressive and ambitious CIOs who take it upon themselves to go outside IT.

By working with different departments to solve problems, he maintained that the CIO takes on a different and more critical role at the company. Hear more about the impact of the CIO and what Calhoun feels are critical components to servicing the enterprise.

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge16

Photo by SiliconANGLE