Customer experience used to be something tuned at the edges. Better call center scripts, nicer portals, lower prices or a new survey could make incremental improvements in consumers’ perceptions of a brand. Today, it starts much earlier because every interaction across the channels customers use every day matters. Text, voice and messaging are no longer ...

Major League Baseball opened the 2026 season with a technological first: the Automated Ball-Strike or ABS Challenge System, powered by T-Mobile’s private 5G network, is now deployed across all 29 U.S. ballparks. While headlines focus on umpire challenges and strike zones, the real story for information technology professionals lies beneath the surface — in the ...

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact center-as-a-service solution and commercialized it. At the time, there were many doubts about whether it could succeed in a mature market with several established vendors. The company loaded Connect up with artificial intelligence features long before AI ...

Cisco Systems Inc.’s new Universal Quantum Switch introduced last week is a strong proof point regarding the network’s importance in scaling quantum. For information technology leaders, the key takeaway is that quantum is shifting from isolated computing hardware to an interconnected fabric, and Cisco has been positioning itself as the core quantum interconnect for whatever qubit technologies ultimately ...

Nvidia Corp. and Google LLC used the search giant’s annual Cloud Next event to deepen their long-running partnership, creating a full-stack “artificial intelligence factory” that integrates Google’s AI Hypercomputer infrastructure with Nvidia’s latest solutions, including Blackwell, open models and agentic and physical AI tooling. With this announcement, Google expands its distribution of Nvidia’s accelerated computing stack, ...

The DP World Tour will become the first professional sports organization to use Amazon Leo as its official satellite connectivity partner, deploying low Earth orbit or LEO terminals at tournament venues starting in 2026. The network uses more than 3,000 LEO satellites to deliver high-speed internet to locations underserved — or completely unserved — by terrestrial infrastructure. ...

The 2026 edition of Adobe Summit this week marks a historic turning point for the software giant. It not only showcased the next frontier of “agentic artificial intelligence” but also served as the swan song for Shantanu Narayen, who delivered his final keynote as chief executive. Narayen, who has steered Adobe through the transition to ...

The theme of NTT Research Inc.‘s annual user event, Upgrade, in San Jose this week was “Research to Reality,” a reflection of NTT’s desire to balance the academic nature of research with the practicality of ensuring the outcome is something customers can use and benefit from. One of the more interesting sessions was a fireside chat moderated by ...

Zscaler Inc.‘s new partnership with OpenAI Group PBC has the potential to transform the security firm’s cloud-native zero-trust platform into an engine that can both harden its own stack and help customers deploy artificial intelligence with confidence at large scale. Understanding the news Zscaler has joined OpenAI’s Trusted Access for Cyber or TAC program, gaining access to security-tuned ...

For years, the promise of “no-code” artificial intelligence has felt a bit like a “some assembly required” IKEA desk — sure, you aren’t sawing the wood yourself, but you’re trying to decipher how to assemble dozens of parts, many of which seem to fit poorly. With communications, low-code often had a nice user interface, but ...