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Re-imagining the digital experience for non-IT clients
In its effort to transform businesses, Deloitte Inc. turns to ServiceNow’s technology platform to enable those transformations. So why not combine the two? Ian Proctor (pictured), director of consulting at Deloitte Canada, was one of the first to see the potential for ServiceNow beyond traditional IT management scenarios.
“I saw the opportunity to take the technology platform of ServiceNow and go back to my consulting roots, the uniqueness of our deep relationships, our focus on business transformation, and bring those two together,” Proctor said.
He spoke with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), co-hosts of theCUBE, SiliconANGLE Media’s mobile live streaming studio, during the ServiceNow Knowledge17 event in Orlando, Florida, about re-imagining the digital experience for non-IT clients. (* Disclosure below.)
Deloitte sees inside the boardroom
As a big consultancy service provider, Deloitte has access to the inner circle of big business and knows the current challenges that face modern executives. “We see these trends, and so we can take innovations from one segment, re-imagine them and then apply them to a different segment,” Proctor explained.
As an example, Proctor explained that classic technology doesn’t work as effectively as possible in the remote areas where the oil and gas industry operates, and they are eager for innovation. He revealed an organically occurring business use-case scenario that happened while consulting in a remote area. After the rig manager watched Proctor using ServiceNow, he immediately saw the benefits and asked: “Can I have that?” Proctor replied, “Absolutely!”
Oil, gas, and financial services industries must operate in compliance with strict regulatory frameworks. Transforming under these constraints is possible when combining business consulting expertise with process orchestration, Proctor pointed out. ServiceNow is the technology platform that enables Deloitte to re-imagine the digital experience for its clients, he concluded.
Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s independent editorial coverage of ServiceNow Knowledge17. (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)
Photo: SiliconANGLE
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