As the ServiceNow platform expands beyond information technology, domain expertise in the new verticals like human resources and security is required to successfully deploy a new managed service. Through a series of acquisitions, Fruition Partners has become the ServiceNow arm of DXC Technology, and Marc Talluto (pictured, right), chief executive officer and global ServiceNow Inc. practice leader at Fruition Partners, was at this year’s ServiceNow Knowledge17 event in Orlando, Florida, to share insights into the partnership.

“DXC has nine service offering families that include big data, cyber, vertical applications; and the outsourcing business is still significant. But what we’re seeing in ServiceNow is this workflow backbone middleware that connects us all,” Talluto said. “They’re seeing ServiceNow as kind of the glue to bring together these various offerings, and it helps us go from the traditional relationship with the IT department to now branching out to HR, into security and into that CSM [customer service management] space.”

Talluto and Patrick Stonelake (pictured, left), co-founder and chief growth officer at Fruition Partners, appeared on theCUBE, SiliconANGLE Media’s mobile livestreaming studio, hosted by Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick). (* Disclosure below.)

Growing horizontally

They key to the Fruition Partners and DXC relationship is marrying the ServiceNow expertise of Fruition with the industry vertical expertise of DXC, according to Talluto and Stonelake. As ServiceNow expands its offerings beyond Information Technology Service Management, the DXC consulting experience enables the Fruition Partners team to expand into new markets, like security.

“Security is a really excellent example of where ServiceNow is a natural fit; you connect the cycle with security and IT. … We just debuted … that we’re going to be working with ServiceNow and their Catalyst program around a healthcare splinter of ISecOps [CSC’s Integrated Security Operations] because there are all kinds of unique healthcare provider-oriented security concerns that the actual thought leadership of knowledge of the cyber consultants at DXC really bring to the table,” Stonelake stated.

Along the same lines, DXC is providing domain expertise in health and safety applications and enabling the Fruition team to build a ServiceNow-based offering to support client needs.

“One of the consulting groups in environmental health and safety in manufacturing plants said there is a product out there in the marketplace and asked if we can do something better or different using the ServiceNow platform. So we actually took that subject matter expertise from DXC consulting experience and married that with our ServiceNow expertise,” Talluto concluded.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of ServiceNow Knowledge17. (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE