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Digital shift drives organizations beyond IT service management
As organizations continue to go through the digital transformation, effectively managing this disruption becomes paramount to successful client engagements. Cognizant Technology Solutions Corp. is helping businesses evolve efficiently by offering operating and technology models for the digital era.
“Everyone starts with the IT Service Management module, but because of the digital shift, they are going beyond ITSM [information technology service management]. They want to go from systems of records to systems of intelligence. Now we are going one level above to systems of action with ServiceNow workflows and automation,” said Raja Renganathan, vice president of cloud services at Cognizant.
Renganathan spoke with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), co-hosts of theCUBE, SiliconANGLE Media’s mobile live streaming studio, during this year’s ServiceNow Knowledge event in Orlando, Florida. He explained how his company helps businesses navigate the digital shift. (* Disclosure below.)
Taking advantage expanded offerings
Renganathan also explained the methodology his organization follows to help customers through their digital transformation using an office analogy.
“Front office is our digital business unit helping customers innovate new products and new solutions. The middle office is getting into the enterprise touching the business processes, creating platforms to simplify and model those processes as a service. The third is modernizing the legacy technologies, providing agile and extensible infrastructure,” he said.
As ServiceNow Inc. expands its offerings, Cognizant is able to leverage the starting point in information technology to provide more value throughout these offices.
“IT has become a commodity, and that’s where ServiceNow has helped us. Customers now want to use the power of the platform. ‘How do I add customer service on top of it? How do I create HR modules or finance modules or legal modules?’ This is how we see implementation going,” Renganathan stated.
Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of ServiceNow Knowledge17. (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)
Photo: SiliconANGLE
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