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Healthcare organizations consolidate, update tech for better business results
The healthcare sector has a reputation for being behind in adopting new technology, but that’s going to change, according to advisory services firm KPMG LLP. The company is advocating that organizations move the ServiceNow software platform out of information technology and create a standardized and consolidated platform across the organization.
“… We’re seeing our clients are really starting to look at ‘how do we look at our enterprise asset management’ … “help us make better enterprise-wide business decisions,” said Kerri Cullity (pictured), managing director of healthcare advisory at KPMG. “Now we’re actually starting to see that go into not only the healthcare providers, but also into the clients that actually support them as well.”
Cullity estimates that 99 percent of the time, ServiceNow is the platform of choice because “it’s so easy to use.” She spoke with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), co-hosts of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, during this year’s ServiceNow Knowledge17 event in Orlando, Florida. (* Disclosure below.)
ServiceNow aids healthcare to cut costs, standardize and consolidate
The healthcare sector faces many challenges, including problems with outdated legacy systems, out-of-sync workflows and lack of standardization, according to Cullity. Getting granular, to the extent of making physical inventories of equipment and supplies, is part of how KPMG helps organizations manage assets and cut costs. But taking care of the details is only one action among many that KPMG implements.
Cullity told theCUBE that her teams analyze both details and broad strokes across the entire enterprise to create a comprehensive strategy around people, process and technology.
Encouraging enterprise to leverage the investment they currently have in ServiceNow technology for IT into other parts of the business is not only smart, but “critical for success,” according to Cullity. As customers start to demand up-to-date technology, they are forcing healthcare organizations to innovate in order to compete in the marketplace, she added.
Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of ServiceNow Knowledge17. (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)
Photo: SiliconANGLE
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