Masked opportunities didn’t stop Christina Kosmowski (pictured, right), head of global customer success at Slack Technologies Inc., from getting where she is today. She was always the first person to say “yes,” whether it be to start a soccer team in college or a London office in the business world. Her openness to trying new things and learning anything she could is how she thrived and what she suggests people do if they want to get further in their careers.

Now, Kosmowski focuses her energy on building relationships with customers and technology. “I think it’s so important to realize that technology is really important, but if we can’t apply that into the business setting and to specific outcomes and use cases, it doesn’t become valuable over time,” she said.

Kosmowski spoke with Jeff Frick (@JeffFrick), host of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, during the Girls in Tech Catalyst Conference in San Francisco. They discussed Kosmowski’s early experiences in building personal success, as well as how she creates customer satisfaction and success at Slack. (* Disclosure below.)

Next steps toward customer satisfaction

Focusing on customers requires breaking the work into steps, according to Kosmowski. The first step is to look at how value can be given in the present moment. Then it becomes how to build upon that value, how to respond to customer needs, and how to ensure customers get the outcome they desire.

One such Slack program focuses on “bringing all the company together to swarm around issues or risks that our customers might have seen, and that’s one way that we can start to talk about customer importance,” Kosmowski said.

This “puts full accountability on all parts of the organization to solve any problems” and “builds this culture of customer success,” she concluded.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of the Girls in Tech Catalyst Conference. (* Disclosure: TheCUBE is a paid media partner for the Girls in Tech Catalyst Conference. Neither Girls in Tech, the event sponsor, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE