Hot on the heels of a $37.5 million funding round led by Morgan Stanley, AIOps startup OpsRamp Inc. today debuted a new version of its platform that adds new features for monitoring information technology infrastructure and analyzing issues.

AIOps is the umbrella term for a category of IT management tools that use artificial intelligence to automate administrators’ work. In OpsRamp’s case, it provides a monitoring platform that tracks the health of a company’s infrastructure with the help of AI to surface technical issues.

The Winter 2020 Release unveiled today adds a multistep synthetic monitoring feature to the interface. Synthetic monitoring is the practice of using simulated events such as artificial clicks to uncover performance issues in an application.

Administrators can now use OpsRamp to see how their applications handle more complex, multistep events — for example, a series of website page visits simulating a user — and measure how fast the application processes each step.

The update brings new features for handling nonsimulated issues as well. There’s an AI capability called Recommend Mode that, according to OpsRamp, gives administrators suggestions on how to handle alerts for IT malfunctions and what actions they should take in response. There’s also a new dashboard that visualizes recurring alerts.

For a higher level view of IT incidents, OpsRamp has added in a widget that shows aggregate statistics about a company’s alerts, tickets and, not least, notifications that were filtered because the built-in AI deemed them to be low priority. “While machine learning models for IT operations have generated considerable excitement among technology decision-makers, customers would like to understand how a black box model works before ceding control,” explained OpsRamp engineering head Bhanu Singh.

The Winter 2020 Release also enhances OpsRamp’s value proposition for enterprises with multicloud environments. The startup’s topology maps feature, which shows a map of the resources in a cloud environment and how they’re connected, now works with Microsoft Corp.’s Azure and Google Cloud after previously supporting only Amazon Web Services Inc.’s cloud.

OpsRamp’s topology maps can visualize more than 120 services and resource types across the three platforms. That includes 19 services newly added as part of this release, among them the Amazon CloudSearch managed search engine, Azure’s Traffic Manager load balancing system and Google Cloud’s Cloud TPUs, rentable chips in Google data centers that are optimized for AI workloads. 

Photo: OpsRamp