UPDATED 12:00 EDT / NOVEMBER 09 2021

APPS

Cisco extends ThousandEyes monitoring to improve SaaS application visibility

Networking giant Cisco Systems Inc. is extending its visibility tools to hundreds of thousands of software-as-a-service applications across the internet.

The company announced a new capability in Cisco ThousandEyes at its Partner Summit conference today called Application Outages, which provides insights into thousands of popular SaaS apps on a global scale.

ThousandEyes is a network intelligence tool that helps companies get more visibility into the health of the various networks they rely on. At a time when almost every enterprise has embraced a multicloud strategy and has hundreds of people working remotely, ensuring that all employees have secure and reliable access to the applications they use is a key priority.

“With more people accessing applications outside the office, and many of those applications now sitting in different clouds, the networks connecting all of these things have grown beyond the enterprise perimeter,” the company explained.

ThousandEyes’ newest capability is meant to help companies deal with this complexity, giving them what Cisco insists is an “unprecedented view” of the internet. The service provides a real-time and historic view into the availability of thousands of different SaaS apps. Teams can quickly correlate any user issues with broader application problems and alert staff when an application is unavailable, for example, while escalating the situation with the SaaS provider.

In addition, ThousandEyes has created a live public Internet Outages Map that anyone can access. It provides a live view of SaaS application and internet outages based on performance data from users. Unlike similar websites that only focus on user-reported issues, which are sometimes misleading or inaccurate, ThousandEyes’ map is based on billions of daily measurements taken from vantage points throughout Cisco’s global networks.

The additions to ThousandEyes follow a number of key updates Cisco has made in the application observability market this year. In September at its Cisco Webex event, the company announced it is providing more visibility into its videoconferencing and collaboration tool through updates to ThousandEyes and its cloud network Cisco Meraki.

Last month, Cisco boosted its software-defined wide-area network offering with enhancements that provide greater access and visibility across more clouds. Those updates, enabled by new integrations with Equinix, Google Cloud and Microsoft Azure, provide greater interconnection, enhanced multitenancy support and better user interfaces for more intuitive cloud management.

Image: senivpetro/Freepik

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