Incident.io, a startup that helps companies respond to incidents such as application outages more efficiently, has raised a $28.7 million Series A funding round.

The company detailed in its announcement of the round today that Index Ventures was the lead investor. Point Nine, Instagram co-founder Mike Krieger and Mantis VC participated as well. The investment follows a $5.5 million seed round that Incident.io closed earlier this year.

Resolving application outages, latency spikes and other technical incidents is a complicated process that often requires the involvement of multiple employees. Those employees must coordinate their work to ensure that the troubleshooting process is carried out efficiently. London-based Incident.io, officially Pineapple Technology Ltd., has developed a software platform that members of an incident response team can use to coordinate their work. 

Incident.io’s platform is built on Slack. When an issue such as an application outage is detected, the platform creates a temporary Slack channel that employees can use to coordinate their troubleshooting efforts and exchange technical information. Additionally, Incident.io generates a summary of the issue that helps workers quickly familiarize themselves with the key technical details.

The root cause of an application outage is not always obvious. The outage might be the result of an issue with the server on which the workload runs, a network disruption that is preventing data from reaching the workload or some other factor. As a result, incident response teams often investigate multiple aspects of an outage in parallel to uncover its cause faster. 

Incident.io provides features that help teams more easily coordinate what troubleshooting task is performed by which employee. The startup’s platform also logs important developments, such as when a team member changes a configuration setting in an attempt to resolve an outage. Such changes are organized in a timeline that makes it easier to track how the troubleshooting process is being carried out.

After a technical issue is resolved, companies often conduct an analysis to determine if there may be opportunities to improve their incident response processes. Incident.io promises to ease that task as well.

According to the startup, the timeline in which its platform logs important developments that occurred during the troubleshooting process eases incident analyses. Incident.io also provides access to related data. Developers can retrieve data about past incidents through a search bar to find useful insights, such as information on which servers are most commonly affected by technical issues. 

“As technology becomes more complicated and runs an ever greater part of our lives, failure becomes more inevitable, and more costly,” stated Incident.io co-founder and Chief Executive Officer Stephen Whitworth. “The best companies treat every failure as an opportunity to learn, bounce back stronger and turn their resilience into a superpower. At incident.io, we help them do exactly that.”

Incident.io says hundreds of companies have signed up for its platform over the past year. To continue this momentum, the startup will use the newly announced funding round to open an office in New York and build more features. It plans to grow its 30-strong team to support the effort. 

Image: Incident.io