Salesforce Inc. today announced new capabilities and compliance certifications across Customer 360 for Public Sector that help government agencies modernize their services.

The new capabilities leverage Salesforce’s customer relationship management tools, artificial intelligence, automation and data tools to help government agencies boost staff productivity, reducing costs and improving outcomes. The new release includes prebuilt, government-specific capabilities designed to meet stringent compliance requirements on a single automated and intelligent platform, the company said.

Salesforce is seeking to address ongoing issues with security and compliance. It claims that more than half of government employees say their jobs have become more digitized in the last two years and 35% say their agency receives more security threats now than two years ago. The customer relationship management giant argues that because of post-pandemic labor and budget shortages, government organizations need to find a way to do more with less without compromising cybersecurity or the constituent experience.

New features in Customer 360 for Public Sector provide automation, analytics and intelligence capabilities purpose-built for the public sector. Features include Benefit Management for Public Sector, which offers automated and AI-powered digital-first case management, streamlined search and enrollment processes. The features are said to help agencies provide a more efficient and better citizen experience with public assistance programs, providing better support while saving costs.

Salesforce now offers Crisis Center Support for Public Sector, providing crisis center counselors access to automated and pre-configured workflows. Features such as intake forms, built-in assessments, provider search and patient history help identify the risk of patient self-harm while automatically compiling crisis center reports in one intelligent console.

Another new release, Analytics for Public Sector, includes ready-to-use dashboards that help agencies jumpstart their data culture for various use cases. Use cases such as constituent services, grants management, licensing and permitting, and emergency response can be combined with Tableau Accelerators and customized to fit department needs.

For government workers in the field, the new Field Service for Public Sector is designed to help them support public infrastructure, assets and individuals efficiently and effectively. Along with Data Cloud for Public Sector, governments can now connect, harmonize and activate constituent data to help agency leaders provide a better experience to citizens.

Salesforce Government has also achieved Defense Information Systems Agency Impact Level 5 provisional authorization, meaning that the U.S. Department of Defense and authorized defense contractors can use the Salesforce platform. The provisional authorization is in addition to the Salesforce Government Cloud’s existing Federal Risk and Authorization Management Program High and DISA Impact Level 4-authorized environment. That allows U.S. federal and local government agencies to build and deploy apps that contain unclassified information.

“With these compliance certifications, Salesforce continues to demonstrate commitment to meet the evolving U.S. government security needs,” Dave Rey, president of Global Public Sector at Salesforce, said in a statement. “These new environments allow the U.S. DoD to digitally transform quickly with CRM, data and automation and at scale, giving them the tools they need to be more efficient.”

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