With the pandemic now over, several industries that saw their operations significantly decline or halt, such as cruises and air travel, have now resumed operations in an entirely new economy.

Consumers now primarily interact with their favorite brands digitally. Recognizing that fact, Royal Caribbean Group has implemented a full-stack observability approach with Cisco Systems Inc.’s AppDynamics at the helm.

“We had a challenge that our customers were telling us our websites were down or they couldn’t make a cruise booking,” said Alice McElroy (pictured, left), director of IT service management at Royal Caribbean. “So we started this journey of wanting to simplify and figure out, ‘How do we use tools to help us get out of that?’ We turned to [AppDynamics] at that point. We went through that transformation and as we got AppD in place, we were able to reduce the number of people that it took to resolve issues. Mainly we got great results in our meantime to resolution.”

McElroy and Ronak Desai (right), senior vice president and general manager of Cisco AppDynamics and full-stack observability at Cisco Systems Inc., spoke with theCUBE industry analysts John Furrier and Dave Vellante at Cisco Live, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed Cisco’s approach to full-stack observability’s broad scope.

Monitoring the entire ship, from bow to stern

Full-stack observability allows a real-time view across an organization’s technology stack: from applications to storage, networking, services and software-defined compute. When done right, its merits include optimized resources, enhanced app performance and airtight security.

“Of course, we will bring and differentiate ourselves with anything which is out there, considering our reach on networking and security,” Desai explained. “But adding business context on top of it so that you can have that conversation with your business partners and saying, ‘You know what, I have a performance issue … 50% of the customers are getting stuck on the last step when they’re trying to book their cruise.’ Getting that level of those business metrics is where we sort of bring it all home together.”

Aside from end users, Cisco has also implemented a focus on reducing friction between the various operations teams within an organization, Desai added.

“Even among the ops team, can we create an environment where there is better collaboration? We at Cisco, we’re not going to force convergence of the organization in our customer’s environment, but can we create tools so there’s … less friction among the ops teams,” he said.

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of Cisco Live:

Photo: SiliconANGLE