Salesforce Inc. today announced the general availability of Unlimited Edition+, which it describes as a simplified technology package of the technology it uses in its Sales Cloud, Service Cloud, Einstein artificial intelligence, Data Cloud, Slack, Tableau and Industries applications.

The company also announced a marketplace for people with Salesforce skills to find jobs.

Citing its own research that found that 65% of senior IT executives say they can’t justify implementing generative AI at their companies right now for a variety of technical and reliability reasons, Salesforce said UE+ simplifies the process of buying and implementing its technology, including analytics and AI.

UE+ for Sales and Service, which was announced at the company’s Dreamforce conference in September, includes everything in the Sales Cloud Unlimited edition plus Data Cloud, Einstein credits, Sales Enablement, Sales Planning, Maps, Revenue Intelligence, Slack and Slack Sales Elevate. Sellers can use data such as opportunity history, open cases and recent prospect contacts to customize pitches to prospects.

Service Cloud UE+ includes everything in the Service Cloud Unlimited edition plus Data Cloud, Einstein Credits, Service Cloud Voice, Digital Engagement, Feedback Management, Self-Service, Slack and customer relationship management analytics. It can be used to resolve cases more quickly and allow agents to find answers using generative AI.

UE+ for Industries is a new package that combines Unlimited+ for Sales and Service with industry-specific data models and features aimed at the financial services, healthcare and manufacturing industries.

Financial Services Cloud UE+ for Sales and Service helps companies in those industries connect all of their customer data on one platform with AI used for personalization.

Health Cloud UE+ for Service enables healthcare companies to improve contact center response times and offer digital healthcare services with real-time collaboration and comprehensive views of patients, providers and partners.

Manufacturing Cloud UE+ for Sales embeds AI capabilities across the sales cycle, enabling manufacturers to get a high-level view of how their companies are performing against negotiated sales agreements and creating AI-generated summaries to determine where to prioritize resources.

The Trailblazer Career Marketplace is an extension of Salesforce’s Trailhead online learning platform where job-seekers can connect with prospective employers. Candidates can create a unified view of their relevant Salesforce experience on their profile, including work history, projects, verified skills and credentials. They can also add an introductory video and look for job opportunities using a filtered search tool.  Job-seekers have the option of masking personal data like their full name and profile picture to reduce the risk of bias in the hiring process.

Employers, who must be Salesforce partners, can search for candidates by product-specific experience, certifications, years of experience and other factors. They can also publish video clips and custom profiles of their companies that list open jobs.

Citing International Data Corp. research, Salesforce says it will create 11.6 million net new jobs by 2028.

Photo: Salesforce