Technology is best when it combines the forces of several different companies and great minds, especially when tech giants, such as Google LLC, lend smaller businesses their technical capabilities to help them push innovation.

With the Accenture Google Business Group, Accenture helps clients move through business reinvention with Google technology, with many big-name clients, such as Best Buy Co. Inc., already utilizing its services to lead its enterprise reinvention.

“Everyone is talking about chatbots; think instead about a digital concierge that’s able to support all of us, as well as their customer service agents as you move through product inquiry, move through questions and move through service,” said Scott Alfieri (pictured), global lead of the Accenture Google Business Group at Accenture PLC.

Alfieri spoke with theCUBE Research analysts Rebecca Knight and Rob Strechay at Google Cloud Next 2024, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed how Accenture drives enterprise reinvention, how Accenture partners with Google and the power of customer intimacy. (* Disclosure below.)

Fueling enterprise reinvention with intellectual curiosity

Accenture continues to make big investments in its ecosystem partners, as well as Google and Google Cloud. Recently, the innovative-focused company announced a billion-dollar investment into what it’s calling Accenture LearnVantage.

“The charter of Accenture LearnVantage is to essentially bring forward all the methodologies, content and training to essentially re-skill the next generation of all the employee bases of our clients,” Alfieri said. “Now that investment of a billion is on top of our $3 billion investment we made last year in data and AI holistically. So, we are putting money behind the significant growth that we’re seeing here.”

When asked what drives enterprise reinvention at Accenture, the first major motivator is intellectual curiosity, Alfieri shared. Without intellectual curiosity and technical adeptness, it’s almost impossible to navigate the business world.

“The second is our investments in our people as they move through their career in the certification and training that make them relevant to the market so we can deliver bold outcomes for our clients,” Alfieri added. “And what are those outcomes? Everything from the reinvention that drives new business growth, to operational efficiencies, to brand new technical landscapes that then power business reinvention.”

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE Research’s coverage of Google Cloud Next 2024:

(* Disclosure: Accenture PLC sponsored this segment of theCUBE. Neither Accenture nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo by SiliconANGLE