UPDATED 11:49 EDT / JUNE 06 2024

How Foot Locker uses AI and Snowflake Data Cloud to transform retail, enhance customer experiences and tackle data privacy challenges. AI

Insights from Foot Locker’s innovative use of AI and data in retail

With data’s continued surge as a growth driver and competitive factor, harnessing it long-term will determine whether businesses sink or swim with the tides.

In a proactive response, Foot Locker Inc. is revolutionizing its data management strategy by integrating Snowflake Inc.’s Data Cloud to transform operations, enhance customer experiences and reap the benefits of AI in retail.

How Foot Locker uses AI and Snowflake Data Cloud to transform retail, enhance customer experiences and tackle data privacy challenges.

Discussing Foot Locker’s operations overhaul using Snowflake Data Cloud.

“We have around 2,600 stores; we’re a major retailer in footwear, but Snowflake is the backbone for us at Foot Locker,” said Anil Kumar Paila (pictured, left), principal architect at Foot Locker. “Snowflake enabled us to move from passive data analytics to rather use data as a core asset to drive the business. At Foot Locker, Snowflake enables the data, it enables insights. Ultimately, it enables business, and that’s how we use it.”

Kumar Paila and Rosemary DeAragon (right), global head of retail and travel at Snowflake, spoke with theCUBE Research’s Rebecca Knight and Dave Vellante at Data Cloud Summit, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed Foot Locker’s use of AI and data cloud solutions to enhance operations, with customer-centric data strategies and generative AI applications. (* Disclosure below.)

AI-powered data analytics with Snowflake Data Cloud

By honing AI, Foot Locker converts raw data into intelligent insights, driving business decisions and strategies. This approach has facilitated the development of self-service reporting, data analytics and intelligent data applications, significantly enhancing operational efficiency and scalability.

“We build a customer-centric view of data within Footlocker,” Kumar Paila said. “From there, we drive personalizations, we drive marketing campaigns, targeted inventory ads … a lot of stuff that we do on top. We follow the approach of indexing the data, unifying the data and complementing [that] with the identification.”

Gen AI is opening up a plethora of avenues in the retail sector. As the industry further embraces the technology, it will enhance the overall experience in several areas, from shopping assistance to product descriptions and customer search functionalities, DeAragon explained.

“The other part of that, the monetization side, retailers trying to find a new way to generate revenue,” she said. “If a hedge fund is thinking about investing in a smart nightstand, how are you going to know if nightstands are selling recently and whether they should actually invest in them? So, it’s quite fascinating. There are ways now on Snowflake Data Cloud to generate revenue from data and not just items.”

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE Research’s coverage of Data Cloud Summit

(* Disclosure: Snowflake Inc. and Foot Locker Inc. sponsored this segment of theCUBE. Neither Snowflake and Foot Locker nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE

A message from John Furrier, co-founder of SiliconANGLE:

Your vote of support is important to us and it helps us keep the content FREE.

One click below supports our mission to provide free, deep, and relevant content.  

Join our community on YouTube

Join the community that includes more than 15,000 #CubeAlumni experts, including Amazon.com CEO Andy Jassy, Dell Technologies founder and CEO Michael Dell, Intel CEO Pat Gelsinger, and many more luminaries and experts.

“TheCUBE is an important partner to the industry. You guys really are a part of our events and we really appreciate you coming and I know people appreciate the content you create as well” – Andy Jassy