DevRev Inc., an artificial intelligence platform that helps bridge the gap between developers and customers, today announced it has raised a hefty $100.8 million early-stage funding round, bringing its valuation to $1.15 billion.

Khosla Ventures and Mayfield Fund participated in the Series A round alongside other investors. This funding round brings the total raised by the company to over $150 million, including a $50 million round in 2021.

DevRev is helmed by Dheeraj Pandey (pictured left), the former chief executive of Nutanix, who co-founded the company in October 2020 alongside Manoj Agarwal (pictured right), former senior vice president of engineering at Nutanix. The company specializes in AI-driven customer relationship software. It combines information from customer, product, employee, work and user session records to capture complex business relationships into a knowledge graph. That powers a data layer for the company’s AgentOS platform and apps.

Using all of this highly interrelated information, DevRev’s AI agents assist with the everyday work of customer service staff, support engineers, product managers and software developers by analyzing structured and unstructured data. The company’s platform can also automate routine tasks such as assigning tickets and categorizing issues. It can also assist support engineers by predicting customer behavior, identifying problems and suggesting proactive solutions.

“Design will play a key role in building trust with end users, who have inevitably begun to witness the AI hype cycle of broken prototypes and bespoke one-off GPT wrappers that are inherently unmaintainable and not secure,” said Pandey.

DevRev’s value proposition is that customer bots have long been rules-based, and customer support and relationship management are ticket-based, making the systems fragile and not conversational. Likewise, software development is too often code- and project-centric and not focused on the customer or the product. Through context-aware model-based agents, support and developers get a more holistic, contextual view of customer needs.

“AI will transform enterprise customer support and product teams, changing the way companies do business globally,” said Vinod Khosla, founder of Khosla Ventures. “Having backed Dheeraj at Nutanix, and now at DevRev, he is one of the few people in the industry who can leverage foundation models and weave them together with enterprise architectures, customer collaboration and monetization.”

Photo: DevRev