As cloud observability becomes a cornerstone for modern business resilience, enterprises are leveraging it to stay agile in a rapidly evolving digital landscape.

With artificial intelligence capabilities advancing and cloud environments growing more complex, real-time insights are no longer a luxury but a necessity to mitigate disruptions, safeguard against security vulnerabilities and manage dynamic workloads. By integrating observability into cloud systems, companies can not only enhance operational efficiency, but also harness AI’s potential to provide resilient, seamless services in a high-demand market, according to Priscyla Laham (pictured, right), vice president of ISV partnerships, Americas, at Microsoft Corp.

“I see observability as mission-critical,” Laham said. “It’s really mission-critical in a world where you have the clouds and all the benefits that the enterprise really wants from the cloud, improving efficiency, improving adaptability, flexibility, accelerating the innovation, all of those benefits. Observability comes to this scenario to help companies to improve on that. To monitor, to prevent issues before [they] get to the users, to prevent from threats. With the advanced analytics that we see in anomaly detection that we have on [the] Dynatrace observability platform, you can have this benefit.”

Laham and Jay Snyder (left), senior vice president of partners and alliances at Dynatrace LLC, spoke with theCUBE Research’s Bob Laliberte, for an exclusive interview on theCUBE, SiliconANGLE Media’s livestreaming studio, on the topic of “Next-Gen Observability to Ensure Business Resiliency.” They discussed how cloud observability has become essential for business resilience, allowing enterprises to harness real-time insights, improve security and increase operational efficiency in complex digital and hybrid environments by leveraging advanced analytics and AI capabilities. (* Disclosure below.)

Mission-critical cloud observability for business resilience

Cloud environments are increasingly hybrid, with applications, data and infrastructure distributed across various locations. Traditional methods of monitoring and managing these environments are now insufficient, as highlighted by the growing need for observability — a technology providing continuous, real-time insights into system performance. A perfect example of this is Dynatrace’s partnership with Aeroporti di Roma, an airport in Rome according to Snyder.

“We partnered with them to achieve three major outcomes. One was unparalleled travel experience, the second was improved operational efficiency and the third was factor vulnerability detection,” he explained. “For many of these instances, ADR has been able to use AI capabilities to create automated workflows that enable applications to self-heal without the need for any human intervention.”

Beyond efficiency, cloud observability enhances security, a crucial aspect in today’s digitally connected world where threats evolve rapidly. The observability platform in use by ADR alerts the airport to any new vulnerabilities, prioritizes them based on potential impact, and, in some cases, allows applications to self-heal without human intervention. This automated approach to security management aligns with a growing industry need for tools that can identify and address threats in real-time, ensuring business continuity without interrupting service.

“When I say safely, I’m talking about application security built right into the platform to ensure as you build, deploy and iterate, you are not exposed or will be exposed to the myriads of vulnerabilities that exist today,” Snyder said. “When you add cloud plus observability, it equals business outcomes through digital transformation at pace and in the most secure way possible. This is what we mean when we talk about resilient businesses. One that can iterate, operate and innovate at light speed anywhere with the knowledge to know that what you are doing, where you are doing it, and when something goes wrong, it’s fixed in seconds.”

Driving business transformation with AI and cloud observability

The shift to cloud-based observability solutions also supports the accelerated adoption of AI. In enterprise environments, AI is increasingly recognized as a tool for business transformation, optimizing everything from employee productivity to customer engagement. Integrating AI with observability empowers companies to gain insights faster and make data-driven decisions. Real-time data analysis, driven by advanced machine learning, not only identifies potential disruptions, but also highlights operational patterns, helping organizations improve and streamline their services.

“Customers are embracing AI even faster, and for sure cloud is like a basics for all the evolution and all the innovation you can get from AI,” Laham said. “We are seeing a big wave of adoption testing, piloting and executing. We have a lot of customers already taking the ROI, the return on investment for the AI, the way that they are using AI. I like to say that on the AI discussion, there is a lot of excitement with the technology, but we say to our customers that you have to have a business transformation first mindset. Technology is an enabler for your business transformation.”

Cloud providers and observability companies are working closely to meet the demands of these increasingly sophisticated environments. By developing and refining tools together, they enable enterprises to achieve faster time-to-value, seamlessly integrate security and improve the overall customer experience.

“It’s not just about being first to market, but about how you monetize that gold of today, which is the data,” Snyder said. “In this AI and automation driven world, we collectively can enhance and enrich that data being generated in the cloud, allowing our customers to benefit to make real-time business decisions … I can tell you behind the scenes, there’s a tremendous amount of work that goes into the technology roadmap and the collaboration that we put forward to make sure, again, always designing from the customer back.”

Here’s theCUBE’s complete video interview with Jay Snyder and Priscyla Laham:

(* Disclosure: Dynatrace LLC and Microsoft Corp. sponsored this segment of theCUBE. Neither Dynatrace, Microsoft nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE