Incident.io, a startup that provides an artificial intelligence-driven platform to speed up the response and management to incidents such as application outages, said today it has raised $62 million in a Series B funding round.

Insight Partners led the round with support from existing investors Index Ventures and Point Nine Capital. This funding brings the total raised by the company to over $96 million following the company’s $28.7 million Series A in 2022.

Founded in 2021 out of a former London fire station, Incident.io Chief Executive Stephen Whitworth said the company saw most incident management teams were working with fragmented tools such as PagerDuty and a home-brew mix of spreadsheets and ticketing systems to get the job done. This was causing a level of chaos in the industry he thought that his company could solve.

“Fast forward to now, and over 250,000 incidents later, we’ve become the default choice for elite engineering teams moving away from outdated tools,” said Whitworth.

The company’s incident management product started in Slack, the cloud-based messaging application for business communication and collaboration, but has since integrated into Microsoft Teams.

Since its launch, Incident.io has brought on hundreds of engineering teams, including those within major tech companies including Netflix Inc., Airbnb Inc. and OpenAI.

In March 2024, the company launched On-call, an AI-powered product that helps get the right people notified at the right time, making sleepless nights for incident management teams less disruptive. It provides a single place for all alerts and allows escalation to the appropriate people so that on-call members get them at the right time and scheduling so that nobody is left out.

It’s the company’s third product after Response, which helps with coordination and communication and Status Pages, which keep internal management and external customers up to date.

Using AI to untangle the complexity caused by AI

In recent years, a whole new challenge has emerged: AI-generated code. Anthropic CEO Dario Amodei commented that he expects that 90% of code will be written with the assistance of AI by the end of the year. This has led to shorter development times, meaning that software engineers are shipping applications and features faster than ever.

At the same time, AI code assistance has led to a spike in complexity which means debugging and testing can lead to issues going into production with a high probability. In turn, this will turn into incidents in production with application failures, performance issues and other problems at 3 a.m. with trickier problems to resolve.

Whitworth said as AI is causing these problems, it must also be the solution. “This year, we’re pushing our functionality to include AI agents to investigate incidents with you,” he said. “We show you what’s wrong, why it’s wrong, and ensure engineers can get to the root cause an order of magnitude faster.”

The company’s vision isn’t to replace site reliability engineers or incident teams, Whitworth said, but to augment them with a powerful AI partner. It will help free them from the tedious work of researching root causes and other critical insights when approaching incident response even before they get to their keyboards.

“So teams can significantly reduce downtime and get high-quality engineering time back,” Whitworth explained.

With the new funds, Whitworth said, Incident.io intends to accelerate its current AI vision for incident response by hiring more engineers and crafting more products for its growing customer base. It also intends to expand its sales, customer success and marketing teams to support the current growth.

Image: Incident.io