A new kind of workforce is taking shape — one made not of humans, but AI agents. That’s the shared vision behind Accenture PLC and ServiceNow Inc.’s expanding partnership: an agent workforce designed to operate with the same purpose, coordination and impact as any traditional team.

With automation already embedded in their joint enterprise strategies, the focus now is on scaling agentic AI — digital systems that think, act and collaborate independently across complex environments.

Accenture’s Dave Kanter and ServiceNow’s Dorit Zilbershot talk with theCUBE’s Savannah Peterson about agentic AI.

“We’ve created a distributed intelligence across the enterprise, [wherein] each system kind of brings their own intelligence into the game,” said Dorit Zilbershot (pictured, right), group vice president of product management, AI experiences and innovation at ServiceNow. “[We’re] really moving away from brittle and hard-coded integrations to systems that just know how to operate with one another.”

Zilbershot and Dave Kanter (left), senior managing director and Global ServiceNow Business Group lead at Accenture, spoke with theCUBE’s Savannah Peterson at Knowledge25, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed how agentic AI is reshaping enterprise operations, from automating workflows to enabling intelligent, system-to-system collaboration at scale. (* Disclosure below.)

Preparing enterprise for the agent workforce

At Knowledge25, ServiceNow announced AI Agent Fabric, which marks a shift from hard-coded integrations to agent communication across different systems, and AI Control Tower, a centralized command center for governing a host of agents. The platform is making a broad effort to move toward autonomous workflows, according to  Kanter.

“The ServiceNow AI Agent Studio, it’s a low-code approach to build agents,” he explained. “What does that mean? Speed … and now [we have] this new form of agentic workflows where we can use tools with skills and with other workflows and other information to bring this to life.”

In April, Accenture introduced Trusted Agent Huddle to further facilitate multi-system AI agent collaboration. This marks a step toward an even more autonomous agent workforce, according to Zilbershot.

“We will start talking about a workforce of AI agents,” she explained. “You [will be able to] hire a team of AI agents. But I do think it will mean that there will be new types of roles that will be created in the enterprise of the people that onboard the people who manage those teams of AI agents and make sure that they’re doing what they need to do.”

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of Knowledge25:

(* Disclosure: TheCUBE is a paid media partner for Knowledge25. Neither ServiceNow Inc., the sponsor of theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE