Enterprise automation startup Workato Inc. is launching a fleet of new artificial intelligence agents, which it says are ready to automate work and deliver measurable outcomes across multiple business functions from sales and marketing to information technology to finance.

Announced today at Workato’s annual user conference WOW: World of Workato in Las Vegas today, the new “Genies” were built using the company’s flagship platform for agentic AI development, Workato ONE. They’re designed to orchestrate and automate work across systems and data, making intelligent decisions and executing tasks on behalf of humans and without supervision.

Chief Executive Vijay Tella said his company has used its Genies to automate more than 100 of its own internal workflows, and its goal now is to bring the same level of automation to every enterprise, without the complexity involved with traditional copilots.

“The enterprise has been stuck in pilot mode, tinkering with copilots and waiting for AI to mature,” he explained. “That era is over. These Genies are built to deliver results. They act as true coworkers, operating at scale across the business and driving measurable impact today.”

Each of the Workato Genies has been designed to perform a specific business role and is embedded with key performance indicators, allowing them to act as “intelligent coworkers” rather than assistive copilots, the company explained.

For instance, the Sales Genies are built to streamline tasks such as quoting and optimize revenue operations by helping human salespersons to close deals faster, while the Support Genies are designed to assist in resolving tickets faster, providing solutions to common issues that plague customers and staff, while handing off more complex problems to human support teams. There are also IT Genies, designed to automate service requests and accelerate incident resolution to reduce operational friction, as well as Marketing Genies that can automate personalized outreach, generate sales content and forecast performance.

Other Genies pertain to functions such as customer experience, human resources management, recruiting and security, automating tasks in these areas to improve efficiency across organizations.

The Genies are deployed via Workato GO, which is the company’s intelligent control center for orchestrating fleets of AI agents. Team leaders will be able to monitor them using a new command center called the “Action Board,” which acts as a single place to view each Genie, track key metrics, identify any problems and gain valuable insights into their work.

According to Workato, it has created a new framework to design and deploy its AI Genies. It’s called the Agent Readiness Framework, and this is also being made available to customers alongside its standard Genies, so they can develop their own, with built-in governance.

Using the Agent Readiness Framework, companies can ensure that their Genies are deeply integrated with all of their essential applications, databases and workflows to speed up time-to-value. It provides embedded orchestration and human-in-the-loop controls to enable safe and secure deployment, as well as tools for creating governance policies, so users can be reassured they execute tasks in a trusted way.

Workato ONE revamped

The Genies and their framework debuted alongside a major update to the Workato ONE platform that’s used for designing custom AI agents that tap into a “connected enterprise data fabric” to benefit from deep organizational knowledge.

The new additions include a new Agent Studio development environment for building agents with orchestrated steps and defined goals, as well as new Enterprise Skills, which are reusable building blocks for common tasks, such as summarization, content generation, classifying inputs, calling application programming interfaces and transforming data.

Other new components include an Agent Knowledge Graph that helps connect Workato’s agents to an enterprise-wide data fabric, and Agent Acumen, which is a domain-aware knowledge model designed to give agents functional fluency in enterprise context and terminology.

Workato also gains support for the open-source Model Context Protocol, enabling teams to expose their AI agents as APIs or services and have them collaborate with one another to perform more sophisticated tasks.

The company said the updates mean that Workato ONE is the first platform of its kind to fully unify agentic AI development with comprehensive orchestration capabilities across an enterprise-wide data fabric, and with that, it’s finally able to deliver on the promise of autonomous and intelligent business automation. The company says it sees Workato ONE taking on the role of “operational core” for all agentic AI systems, leading enterprises into a new era of AI-powered business productivity.

“This is the platform shift that enterprises have been waiting for,” said Chief Product Officer Bhagat Nainani. “Workato ONE now gives businesses a single system to orchestrate AI, data, and action – securely, at scale, and in production today.”

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