Thoma Bravo is acquiring Verint Systems Inc., a provider of contact center automation software, for $2 billion including debt.

The announcement of the deal today came less a week after the private equity firm’s previous acquisition. On Thursday, Thoma Bravo agreed to purchase workforce management software provider Dayforce Inc. for $12.3 billion.

Nasdaq-listed Verint counts more than 85% of the Fortune 100 as customers. It provides a cloud-based platform that helps companies make their contact centers more efficient. The platform provides access to artificial intelligence agents that can automatically answer common customer questions, as well as perform certain related tasks.

If a buyer inquiry can’t be answered automatically, Verint routes it to a human support representative. A built-in search engine helps contact center teams find the information needed to answer support tickets. The tool can retrieve data from multiple internal systems, as well as turn it into an AI-generated summary to save time for users. 

The company’s platform provides contact center teams with not only business information but also pointers on how to interact with customers. According to Verint, the built-in AI helps support representative with tasks such finding opportune moments to upsell buyers.

After a customer conversation ends, Verint generates a transcript that contact center managers can review to find areas for improvement. The platform also provides other ways of measuring contact center efficiency. It assigns a quality score to customer interactions and creates forms that buyers can use to provide feedback.

Alongside its core contact center software, Verint sells workforce management tools. Enterprises can use those tools to calculate the optimal number of employees that should be assigned to a corporate location and adjust their hiring efforts accordingly. 

Verint generated $208 million in revenue during the three months ended April 30, a $14 million decline from the same time a year earlier. In the same time frame, the annualized recurring revenue of the company’s subscription software business climbed 6.3% to $710 million. Verint ended the quarter with more than 10,000 customers.

“We are making good progress in delivering AI-powered solutions to an early stage CX automation market,” said Verint Chief Executive Officer Dan Bodner, who added that it recently announced its AI annual recurring revenue is half of total ARR. “We look forward to extending our category leadership together with Thoma Bravo.”

Thoma Bravo’s $2 billion offer represents a 4.2% premium to Verint’s last unaffected closing price on June 30. The private equity firm expects to close the deal in early 2026. 

After the transaction goes through, Thoma Bravo will merge Verint with a company called Calabrio Inc. that it acquired in 2021. Calabrio sells a platform that organizations use to measure the performance of their contact center teams. The software can also track the efficiency of customer support chatbots such as those offered by Verint.

Image: Verint