Cloud business software provider ServiceTitan Inc. today announced a new suite of AI-powered tools for contractors, led by Atlas, an artificial intelligence sidekick designed to automate back-office operations from the first call to the final invoice.

Atlas has been designed to act like the ultimate power user of ServiceTitan and over time will have the capabilities to handle many of the tasks, insights and decisions a business owner or team member could make. Contractors can interact directly with Atlas in the ServiceTitan platform, typing or speaking in plain English, where they can ask Atlas to run reports, find jobs, dispatch technicians, or guide them through workflows.

“Unlike traditional tools, Atlas feels less like software and more like a trusted co-pilot or even a chief of staff that adapts to the specific workflows of any contractor,” said co-founder and President Vahe Kuzoyan. “Atlas not only understands what you say, it truly comprehends the unique context of your business at any given moment.”

Atlas and the AI-powered software will deliver features that empower technicians in the field with instant answers inside ServiceTitan Mobile. The use of Atlas negates the need to call a dispatch to get answers, which ServiceTitan says means jobs finish faster, interruptions are minimized and upsell opportunities grow.

Features also include the automation of office workflows from invoice reviews in accounting to smarter scheduling with demand-based capacity and benchmark pricing. Commercial operations are simplified with daily logs auto-filled, requests for information and change orders are created automatically and accounts receivable features streamline complex construction workflows.

For customers, AI-powered booking agents, interactive SMS scheduling and real-time dispatch recommendations ensure that they get faster, smarter service. On the business side, Atlas and the AI-powered software drive smarter business decisions by surfacing key insights like booking rate dips or standout estimates, along with recommending and taking actions to improve profitability automatically.

Atlas can also take direct action for businesses. In one example, when schedules are full, Atlas can automatically throttle marketing spend and trigger campaigns to generate new jobs when demand is light.

“AI isn’t going to replace contractors, but it will absolutely transform how they operate. Business owners who adapt and embrace this new reality will thrive, while those who don’t will be left behind,” said co-founder and Chief Executive Ara Mahdessian. “With Atlas, we’re giving our customers the ability to harness AI thoughtfully and precisely so they can run smarter, serve customers better, and grow more profitably.”

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