Open-source AI agents are changing software development, empowering both developers and citizen builders alike in a domain once reserved for professional engineers. But the influx of agents now spreading across every industry is arriving fast enough to force enterprises into a complete rethink about how they deploy, scale and govern their infrastructure. That shift played out ...

Unified AI service management lives or dies on context — and that context demands consolidating fragmented tools, data and operations into a single foundation. That consolidation imperative is now the central argument behind Freshworks Inc.’s expanded Freshservice platform, which the company has grown over the past year to span IT service management, IT asset management ...

IT teams are under growing pressure to do more than keep the lights on — employees now expect the same seamless digital experiences at work that they get in their personal lives. Freshservice transformation is turning traditional IT service desks into intuitive, employee-first platforms that drive measurable improvements in experience and operational agility for global ...

Partner ecosystems and hybrid AI orchestration have become essential for enterprises navigating agentic AI at scale, where governance, data sovereignty and coordination determine success in a regulated and geopolitically complex environment. IBM Corp. has positioned its own hybrid AI strategy as the answer to that challenge, positioning open ecosystems and partner collaboration as the foundation of ...

AI service management has arrived, and the enterprises keeping pace didn’t wait for perfect conditions — they consolidated their data first. Of course, that urgency is creating an opening for companies already positioned as alternatives to legacy enterprise incumbents. Freshworks Inc. has spent more than 14 years building toward this moment, with a customer base that ...

For years, enterprises wanting to use AI had to do things the hard way — extract data from their databases, send it somewhere else for processing and then bring it back. SQL Server 2025 reflects a turning point: AI capabilities are built directly into the engine, so the data never has to leave. The Dell ...

Enterprises have reached an agentic inflection point where the shift from AI-first experimentation to AI-native operations is forcing a fundamental redesign of infrastructure and business processes. That distinction — between companies that add AI to existing processes and those that redesign processes around AI — is becoming the defining competitive variable, according to Arthur Lewis ...

Hybrid AI governance has become essential for regulated industries such as banking, where the pressure to move fast with agentic AI collides with strict requirements for data sovereignty, compliance and model control. For Europe’s largest bank, AI transformation is not a single cloud migration or a proof-of-concept sprint — it is a multi-year industrialization effort ...

As AI accelerates across every layer of the enterprise, the mainframe is undergoing its most consequential redesign in decades — and hybrid AI infrastructure has found itself decidedly at the center of conversations. IBM Corp. has spent years embedding AI directly into its hardware platforms, positioning IBM Z —its flagship line of mainframe computers — ...

AI factory momentum has reached a critical inflection point as capital joins silicon and energy as key constraints in the race to build enterprise AI infrastructure. That dynamic is playing out in real time for Dell Technologies Inc., which has surpassed more than 5,000 Dell AI Factory deployments across its ecosystem. The company’s supply chain precision, ...