As a consulting firm, Deloitte Touche Tohmatsu Ltd. is on the ground of the agentic artificial intelligence revolution.

The professional services company has a longstanding relationship with UiPath Inc. As agentic artificial intelligence has gained momentum — leading some to believe we are seeing the last generation of managers to lead exclusively human workforces — Deloitte has worked with its customers to embrace a new kind of workflow.

Deloitte’s Misa Rawlins and Alex Jackson talk with theCUBE about how agentic AI is shaping the modern workforce and Deloitte’s approach to AI implementation.

“Our agents don’t have to take [paid time off],” said Misa Rawlins (pictured, left), managing director at Deloitte Consulting LLP. “They can work longer hours. When we think about our clients, their consumers want more. The way that they receive data, the way that they receive information [and] how they purchase their products — all of that is changing.”

Rawlins and Alex Jackson (right), partner at Deloitte, spoke with theCUBE’s Dave Vellante and Rebecca Knight at UiPath Fusion, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed how agentic AI is shaping the modern workforce and Deloitte’s approach to AI implementation. (* Disclosure below.)

Reimagining the consulting firm

Deloitte is in a tricky position, responding to the influx of agentic AI applications at the same time as its customers. Its strategy has been to take internal use cases and apply them to clients or vice versa, according to Jackson. AI agents enable Deloitte and its clients to replace tedious manual tasks with more efficient solutions. One example is the delivery of software to clients, a key part of Deloitte’s business.

“When we think about clients, they want efficient, effective, smart advice,” Jackson said. “They don’t necessarily want a room full of people hanging on a call anymore. We have definitely focused both internally and externally around the delivery of programs because … it was very, very people-heavy.”

Deloitte is currently developing new autonomous business solutions in three core areas: AI-enhanced delivery, smart finance — which includes agentic enterprise resource planning and industry-specific AI solutions. That first area, AI-enhanced delivery, is overseen through Deloitte’s digital transformation platform, Ascend, according to Rawlins.

“We enabled some of the UiPath automations [in Ascend],” Rawlins said. “As well as the [AI] agents, and we’ve now figured out ways to be faster on how we deliver, whether it’s automating our testing capability with our clients or bringing data over from legacy source systems into the new systems.”

The changes aren’t just happening for Deloitte’s clients. The consulting firm has also overseen a shift in its pricing and employee infrastructure. Now that AI agents are a part of the team, the operating model looks very different, so Deloitte’s partners are focused on pricing the outcome of their AI solutions rather than the labor cost, according to Jackson.

“Pricing is really important,” Jackson said. “When you think of the traditional services, it’s people  that are the basis for price, how much effort it’s going to take and that practice price when you’ve got a heavier technology component, that kind of disconnects that. We’ve thought a lot about outcome-based pricing, and how do we align the value we believe we can bring to a client with how they’re paying us?”

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of UiPath Fusion:

(* Disclosure: Deloitte Touche Tohmatsu Ltd. sponsored this segment of theCUBE. Neither Deloitte nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE