Serval Inc. announced today that it has raised $47 million in new funding to expand its AI platform capabilities, enhance enterprise-grade features and accelerate migrations from legacy information technology service management systems.

Founded in 2024, Serval is building an AI-native service-management system that replaces outdated ticketing, manual access provisioning and ad hoc workflow automation with intelligent agents and natural-language-driven tools.

Serval’s unified platform brings together help desk operations, access management and workflow automation under one roof.

Along with centralized management, the platform also allows users to create AI agents that can be used to resolve support tickets, handle just-in-time access requests and automate long-tail tasks.

The company offers support for vibe coding, where instead of requiring engineers to drag and drop workflow blocks or write custom scripts, IT teams can describe desired automations in plain language and the system generates production-ready workflows automatically.

The workflows created with the vibe coding feature can be triggered repeatedly to turn what would have previously been a manual task into an automated process. Use cases include onboarding new hires, provisioning access to applications, resetting passwords and even creating or deleting user groups.

Serval also places a strong emphasis on governance, security and scalability and the platform supports hybrid and on-premises deployments, audit trails, policy-based access control, approvals and encryption.

In its one year since being founded, Serval has seen strong growth, with notable customers including Perplexity AI Inc., Clay Technologies Inc., Verkada Inc., Mercor Inc., Cribl Inc. and Together AI Inc. using the company’s platform to automate more than 50% of all IT tickets; not just help desk requests, but just-in-time access, onboarding, offboarding, reporting and more.

“With Serval, we’ve automated more than half of our IT tickets, including fully automating onboarding and offboarding across our core tools,” said Vernon Man, head of IT at Perplexity. “What used to take me hours now happens instantly. It’s completely changed how IT works at Perplexity.”

The Series A round was led by Redpoint Ventures LP, with First Round LP, General Catalyst Group Management, Box Group, Bessemer Venture Partners LP, Chemistry VC, Strike Capital, Sunflower Capital, Operator Partners and several angel investors also participating.

“Legacy platforms were never designed for the AI era, and IT teams are uniquely positioned to benefit from the efficiencies that can be created if AI is used smartly,” said Patrick Chase, managing director at Redpoint Ventures. “We see Serval not just as the future of ITSM but as the platform that will redefine enterprise service management as a whole.”

The new funding takes the total amount raised by Serval to $52 million.

Photo: Serval