Companies are trying to break ground on real-world use cases for its new digital workforce: artificial intelligence agents.

Cosentino Global S.L.U., a distributor for architectural and design projects, partnered with Celonis SE to enhance its operations. Together, they applied process intelligence and automation tools to streamline business processes.

Cosentino’s Rafael Domene (right) discusses his partnership with Celonis.

“We studied the processes we’re covering, and we started moving forward on using AI for more things than just AI agents to provide or automate certain functions within the processes,” said Rafael Domene (pictured), global chief information officer of Cosentino. “What we’re doing now is making use of AI to provide more insights and more visibility on what’s going on in the organization.”

Domene spoke with theCUBE’s Savannah Peterson and Rob Strechay at Celosphere 25, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed Cosentino’s partnership with Celonis and Microsoft, and the path to implementing agentic AI. (* Disclosure below.)

Cosentino’s growing digital workforce

Celonis was essential for integrating AI into Cosentino’s business, according to Domene, because without Celonis’s platform backing up the process information, it’s very difficult to make agents work. He claims that Cosentino saw doubled service level wherever it applied Celonis’s process intelligence.

“This is us bringing a … digital person into your processes,” Domene said. “You trained them on other things and you have to monitor them. It’s not about giving the right context, it’s not about giving them the right information so they can do the right thing, but also understanding how they’re performing.”

Cosentino works with both Microsoft Corp. and Celonis on agent-to-agent communication and traditional Model Context Protocol standards, both within and outside the organization. Creating an AI tool is easy enough, Domene says, but implementing it into your business is a different matter.

“You have agents inside Celonis that can be used outside Celonis,” he explained. “And you have agents outside Celonis that are used inside Celonis. [Implementing AI] was not that easy because standards are changing as we speak. Both on the Microsoft side, on the Celonis side, you have to be trying to catch up with those things and have something stable.”

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of Celosphere 25:

(* Disclosure: TheCUBE is a paid media partner for Celosphere 25. Neither Celonis, the sponsor of theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE