Salesforce Inc. today launched a significantly enhanced version of Slackbot, the artificial intelligence assistant embedded in Slack.

The company first debuted the upgrade at its Dreamforce 2025 conference in October.

Slackbot originally focused on relatively simple tasks such as displaying notifications. The new version significantly expands the range of use cases that the tool can automate. According to Salesforce, one of the main ways Slackbot will save time for users is by reducing the amount of effort required to find business information.

A worker can upload a lengthy marketing strategy document to the tool and ask it to extract specific data points or generate a high-level overview. According to Salesforce, Slackbot can also retrieve information scattered across multiple files. For example, a user could ask the tool to summarize a set of customer feedback spreadsheets shared by colleagues.

Slackbot can enrich the data that it finds in Slack with details from external applications. The tool integrates with Salesforce, Google Drive, Box and several other services on launch. Before pitching a new product to an important client, a salesperson could have Slackbot pull account health details from Salesforce’s customer relationship management platform.

The tool can not only retrieve information from existing files but also create new ones. According to Salesforce, Slackbot is capable of generating content such as meeting notes and employee onboarding guides. Additionally, it can use a worker’s calendar software to automate scheduling tasks.

Slack Chief Technology Officer Parker Harris told CNBC that Slackbot is powered by Anthropic PBC’s Claude series of large language models. The most capable LLM in the lineup, Claude 4.5 Opus, debuted in November. It set records across more than a half-dozen benchmarks at the time of its release, including two that measure LLMs’ ability to power AI agents.

AI agents are a major focus of Salesforce’s development roadmap for Slackbot. According to the company, future iterations of the tool will integrate with Agentforce, a set of automation features embedded in its cloud platforms. Agentforce enables companies to build custom AI agents that speed up tasks such as creating sales presentations.

If an organization deploys multiple AI agents in its Salesforce environment, workers have to find the one most suited for the task they wish to speed up. Future iterations of Slackbot will automatically find the best tool for a given chore, which will enable it to function as a single pane of glass. Salesforce says that the tool will support not only Agentforce but also third-party AI agents.

Slackbot uses a set of AI safety features called Slack AI Guardrails to reduce the risk of hallucinations. The technology also mitigates prompt injection attacks, phishing links and other cybersecurity risks. 

“Salesforce is customer zero for Slackbot, and I see how AI can fundamentally change the way we work,” said Andy White, senior vice president of business technology at Salesforce. “Our teams are saving several hours per week that were previously spent hunting down information, finding context and getting answers.”

Slackbot is included in the Business+ and Enterprise+ tiers of Slack. 

Image: Salesforce