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UPDATED 15:37 EDT / MAY 15 2026

Dana Kantor, senior director of vendor and technology optimization at Inspira, and Shashank Verma, senior VP and global head of customer experience transformation at EXL. — Google Cloud Next 2026

by Emile Louw

Dana Kantor, senior director of vendor and technology optimization at Inspira, and Shashank Verma, senior VP and global head of customer experience transformation at EXL, talk to theCUBE about contact center AI transformation at Google Cloud Next 2026.

Dana Kantor, senior director of vendor and technology optimization at Inspira, and Shashank Verma, senior VP and global head of customer experience transformation at EXL. — Google Cloud Next 2026

Photo: SiliconANGLE

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