PanTerra released analytics tools for internal communications
While a lot of recent new product activity has been focused on deriving meaning from public conversations in social media, PanTerra Networks Inc. is turning the lens back on internal communications with a new platform that the company says provide a complete view of employee and customer interactions across the corporate network for use in operational improvement.
Unified Business Analytics, as the new solution is called, comes with a pre-assembled collection of more than 100 metrics that the Sunnyvale-based software maker said enables decision makers to break down communication streams into business indicators and usage patterns. The platform allows users to isolate key factors such as call length, file sharing events and team collaboration activities to gain visibility into specific parts of their operations.
That can include a particular employee, group or department, a certain sensitive file with access limitations or even a contact center’s message queue. PanTerra says its platform also makes it possible to filter data by specific time periods, which is useful for dissecting issues after the launch of a new product or even just drilling down into a particularly busy week to try and make out any patterns that may explain the spike.
To spare users the hassle of periodically digging through their metrics for items of note, Unified Business Analytics also includes a reporting system that makes it possible to schedule automated reports on important metrics for regular time intervals, according to PanTerra. The feature has the added bonus of taking some of the hassle out of communicating findings to relevant parties within the organization.
Rounding out the package is a companion app for iOS and Android that the company says provides full access to key metrics along with report notifications, which are also available via email and instant messaging services. PanTerra is a positioning the offering as an alternative to HP’s Qfiniti software for organizations that may not necessarily have the budget or need to implement a solution as exhaustive to make sense of company communications.
Photo credit: Pierre Metivier via photopin cc
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