Using ServiceNow to make better beer | #know15
Stone Brewing Co. has a lot to be excited about, from its status as the 9th largest craft brewery in the US to the launch of its third brewery in Berlin, Germany, which makes them the first American craft brewers to open anywhere in Europe.
But Brian Andrews, VP of IT, is especially excited about the tech that helped the company achieve this latest round of growth: its partnership with ServiceNow. “It’s an inflection point. We had what worked before to get us to a certain point … But to grow at the pace we now need … we needed this heavy investment in a new technology [and] set of platforms,” Andrews said in an interview with theCUBE at ServiceNow’s Knowledge15 event in Las Vegas
Identifying the pain points
When Andrews came on board, he quickly decided to replace the IT systems with ServiceNow, but he soon realized that almost every system in the company needed updating. He started talking to other divisions, from brewing maintenance to facilities and media, all of which wanted to use different software to track and manage their systems. But after some investigation, he realized that every department had similar pain points around workflows, maintenance requests, reporting and analytics, which would be better solved using one centralized platform. “We started to put some proof of concepts together,” he said, “and we were able to convince everybody that this platform could do it all for us.”
This was good news for the company. Otherwise, “we certainly would have been in a place with three or four, maybe five different systems,” which would have required extra software, hardware, and more IT and support staff to monitor it all. ”So we avoided all that extra cost, at least a quarter million I think in savings so far, by not going that direction. Plus, by doing this, now we’ve got a COO dashboard. He can go in to each of his groups … and see each of these real-time dashboards. So the data we’re getting out of this is great.”
Delivering amazing product
But in the end, Andrews knows it’s still really about “time to value”— or “time to beer” in this case. “All the departments that are coming on are providing services for Stone so we can get this amazing beer out to our fans. That’s what it’s all about.”
Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge 15.
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