Lone Star College maintains a focus on technology both on the educational programs it offers and its infrastructure. A ServiceNow customer since 2009, the college has systematically extended the platform to human resources, finance and other departments.

Link Alander, vice chancellor College Services, oversees the college’s IT department. Using a service management platform has led to a significant boost in productivity. “I like the idea of getting rid of e-mail,” Alender said in an interview with theCUBE at ServiceNow’s Knowledge15 event in Las Vegas. “We get too many requests in, or something gets lost in the shuffle. If you’re using a service management platform, it stays in the queue until you close it out or pass it on to somebody else. You get your work done faster. You’re not dropping the ball.”

Transparency offers a big advantage

Lone Star College uses a single CMDB but continually seeks out ways to improve services. “With [ServiceNow’s] Project application, we have a true portfolio view. With Asset, I have a dashboard view instead of a bunch of spreadsheets. For HR, we’re looking at a true case management solution,” Alander explained.

Transparency is another big advantage to using the ServiceNow platform. “My customers can see what’s going on with a service request. They’re not left in the dark,” he said.

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge 15.