As cloud computing company ServiceNow Inc. expands its managed service offerings beyond traditional information technology, it’s picking up customers in some novel new verticals. The J.M. Smucker Co. actually started with the ServiceNow HR Service Delivery offering before expanding into other areas of the business.

Jim Hebb (pictured, left), director of human resources transformation at KPMG LLP, consulted on the project and shared the story on theCUBE, SiliconANGLE Media’s mobile livestreaming studio.

“We were asked by the CHRO of Smucker to look into a current state assessment. … The company is a family-owned company, and while that is a big selling point for the company, it also resulted in a more relaxed approach to delivering HR services,” Hebb said. “Certainly, there was no way to record or track on a collaborative tool for HR service requests. … That was a gap that we thought could transform the HR organization and really ratchet up the level of service.”

Hebb and Nate Channel (pictured, right), lead of HRIS (human resource information system) at The J.M. Smucker Co., spoke with theCUBE co-hosts Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick) at this year’s ServiceNow’s KNowledge17 event in Orlando, Florida. They talked about Smucker’s business transformation. (* Disclosure below.)

Implementing a new HR module

Hebb started by explaining the methodology KPMG used for deciding on ServiceNow as the best solution for Smucker.

“It actually started with an RFP [request for proposal] process which we facilitated,” he said. “We had five different providers that we were helping Smucker to evaluate with a methodology approach, functionality, technical alignment, business and cultural alignment, cost. From that RFP process, ServiceNow came out on top.”

Once ServiceNow was selected, the process of migrating existing systems went relatively quickly compared to Smucker’s traditional way of product life-cycle management, according to Channel.

“It felt very fast for us. From an IT perspective, we’re not prone to doing anything agile. So having that agile development life cycle come in was a shock to the system,” Channel said. “It put us into the position where we had to really focus on what we wanted and needed very quickly, and we were able to do that … we’ve transformed our organization.”

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of ServiceNow Knowledge17. (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE