Cloud computing company ServiceNow Inc. is providing a comprehensive platform for changing the way information technology and other business services are consumed by employees. For Broadcom Ltd.’s Stanley Toh (pictured) and his team, ServiceNow has been helping improve the user experience for Broadcom’s employees, as well as give the company a tactical advantage in acquisition execution.

“You look at all the consumer stuff, sexy, mobile with pretty pictures, and now all our internal users want the same experience. … The old Unix command key doesn’t work any more. They want something touch, [graphical user interfaces], mobile friendly — they want the feel, the color …” said Toh, global IT director at Broadcom, a semiconductor company that provides connectivity products. 

Toh shared his thoughts on theCUBE, SiliconANGLE Media’s mobile livestreaming studio, hosted by Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick) earlier this year at the ServiceNow Knowledge17 event in Orlando, Florida. (* Disclosure below.) 

Acquisition execution

For Broadcom’s IT department, creating a new user experience for internal IT consumers with ServiceNow goes beyond keeping employees happy; it has a real impact on the company’s ability to execute on strategic acquisitions.

“The last few years we have been doing a lot of acquisition. So we have been bringing in a lot of new business units, and they want things to move fast. We want to integrate them into one brand, so speed and agility is key,” Toh said. “That’s why we’re moving to a new platform where we can integrate all of these new companies easily, and we found that in ServiceNow.”

Toh went on to give a clear example of ServiceNow’s effectiveness in creating a seamless integration experience for all of the new acquisitions.

“When we acquired Broadcom Corp., they had 18,000 employees, and we onboarded them on day one. Usually when you do an acquisition, they don’t give you the employee information until the last minute. Two days is all I needed to bring them all on board into my collaboration suite … so on Day 1, turn it on; they are live. … All their information is in ServiceNow, they call one help desk for all the help and services,” Toh explained.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of ServiceNow Knowledge17. (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE