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Apple announces repair program for faulty iPhone X and MacBook Pro models
Apple Inc. Friday announced repair programs for two of its most popular devices launched last year, both suffering hardware faults.
Top of the list is the iPhone X, the first iPhone launched without a home button in September 2017. It was discontinued two months ago.
Apple’s first AMOLED and near bezelless screen suffers from “touch issues” that are blamed on a component that might fail on the display module. Those issues include the screen both not reacting to touch and also reacting without being touched. Those affected can take their iPhone X to an Apple store or Apple Authorized Service Provider for a free replacement screen.
Apple has since replaced the iPhone X with the XS, XS Max and XR in September, but the phone’s history has been troubled from its launch. In November 2017, Apple was forced to issue a fix for “Coldgate,” a problem with iPhone X models becoming nonresponsive in cold weather. The same month, it was revealed that the face scanning security feature could be easily tricked.
The phone wasn’t the wild success Apple had been hoping, with reports in January that it would cease production of the model early because of lackluster sales.
MacBook Pro users don’t miss out on faulty products either, with Apple also launching a repair program for the 13-inch MacBook Pro 2017 model. According to the Apple advisory issued Friday, a limited number of 128-gigabyte and 256GB solid-state drives used in the non-Touch Bar version of the 13-inch MacBook Pro have an issue that may result in data loss and failure of the drive. The fix doesn’t require hardware replacement but a firmware update.
Users are required to enter their MacBook Pro serial number on Apple’s website to find out if their laptop is one of those affected. If it is, an Apple technician will connect to the MacBook Pro and run a utility to update the firmware. Notably, users are advised to back up all data beforehand because the firmware update does wipe the drive.
Photo: williamhook/Flickr
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