As the field of artificial intelligence becomes more developed, we will move from learning tech to having tech learn about us.

That’s one of the trends behind today’s announcement that Boomi, a Dell Technologies Inc. company and Accenture PLC will partner to deliver conversational AI solutions for a joint customer base.

“We call that trend radically human systems,” said Laetitia Cailleteau (pictured, left), global lead for conversational AI at Accenture. “On voice, you can start detecting tone much better than on text, and your intonation definitely defines your state of communication. Systems are going to become more radically human as we go on, and conversational AI is one enabler of that.”

Cailleteau spoke with John Furrier (@furrier) and Lisa Martin (@LisaMartinTV), co-hosts of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, during the Boomi World event in Washington, D.C. She was joined by Pete Yao (pictured, right), global managing director of integration architecture at Accenture, and they discussed how Boomi’s technology will help deliver new AI solutions and the technology’s potential impact on chat or call center data collection (see the full interview with transcript here). (* Disclosure below.)

Using Boomi AtomSphere

Developing conversational AI is only half of the equation. The other part is to effectively integrate it across multi-tenant hosted platforms. This is where Boomi provides valuable integration expertise through its AtomSphere platform, which connects cloud and on-premises applications with data.

“It’s still very much a hybrid world between cloud and on-premises,” Yao said. “Taking a partner like Boomi and being able to use that with the AtomSphere platform has really allowed us to move forward.”

One of the outcomes from implementation of conversational AI could be a much deeper understanding of customer needs. The addition of more sophisticated tools that can now understand and generate insight from massive amounts of conversational data could dramatically change how companies interact with customers.

“Very often, call center agents or chat agents are not really paid to classify properly,” Cailleteau said. “They would misclassify some of those recordings to what’s easiest for them. When you actually go into what was said, it’s a very different story.”

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of the Boomi World event. (* Disclosure: TheCUBE is a paid media partner for Boomi World 2019. Neither Boomi Inc., the sponsor of theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE