San Francisco-based startup UJet Inc. today announced that it has raised $55 million to grow the adoption of its cloud-based contact center platform, which is used by the likes of Google LLC’s Nest subsidiary to deliver customer support.

Sapphire Ventures led the round. The venture firm was joined by several existing UJet backers, including Google’s GV startup investment arm, Kleiner Perkins and Citi Ventures.

UJet’s platform provides features for handling the logistics of delivering customer support via voice and chat. It also has analytics features that help organizations monitor their help desk operations to find areas for improvement.

For voice-based customer support interactions, UJet offers a call routing system that automatically directs users to the most appropriate support agent. Companies can collect data on agent performance and integrate it with information from outside services, such as customer relationship management systems, to find ways of improving service quality. UJet also helps enhance the quality of the calls themselves with a monitoring tool that tracks network-related issues.

The other customer support channel the startup targets is chat. Its platform customer support teams to communicate with users via texts, website chat windows and in-app messaging. For the latter use case, UJet has built a development kit that can collect diagnostics data such as operating system version from the user’s device to ease troubleshooting for agents.

The startup claims to have quadrupled platform license sales over the past 12 months, though it didn’t provide absolute numbers. Anand Janefalkar, UJet’s chief executive, told Crunchbase that his goal in the wake of the funding is to achieve even faster growth over the next two to three quarters.

To that end, the startup plans to expand its presence in Asia and Europe as well as add a “conversational artificial intelligence” product, which will be presumably be intended to automate common chat-based interactions.

UJet’s funding round is the latest in a series of investments closed by startups offering tools that can help organizations better support remote users and customers. Just this morning,  Librestream Technologies Inc.  announced that it has raised $24 million for its augmented reality collaboration platform, which lends itself to applications such as remotely troubleshooting equipment.

Image: UJet