Content delivery network and cloud services provider Akamai Technologies Inc. today introduced an updated managed security service program and introduced a new premium service offering to help protect customers from cyberattacks.

The new capabilities help customers protect their businesses round the clock from sophisticated attacks with proactive monitoring and rapid response in the event of a cyberattack. The new capabilities allow customers to take advantage of access to more Akamai security experts, reduced pricing and more direct assistance. A premium version of the service is also available for customers seeking personalized support and prioritized escalation paths.

With the release, Akamai is seeking to address an ever-widening attack surface that’s challenging organizations with credential-stuffing and distributed denial-of-service attacks that can disrupt and take down business services.

“Businesses everywhere are struggling to defend against sophisticated cyber adversaries who are determined to create chaos and hinder business continuity,” said Roger Barranco, vice president of support services at Akamai. “Our customers have asked for higher levels of service, which is what we’re delivering with Akamai’s managed security service and premium offerings. We’re partnering with our customers in a way that augments the availability of highly skilled proactive cybersecurity professionals.”

The updates to Akamai Managed Security Services include access to more Akamai Experts, including technical advisory hours with engagement managers and support delivery managers now included without overage charges. The basic package price of Akamai’s Managed Security Service remains the same, but with additional features. Meanwhile, pricing has been reduced for additional App & API Protector with Advanced Security Management managed policy, Bot Manager Premier managed endpoint, and managed Page Integrity configuration.

Customers obtain access to more assistance, with off-hours configuration assistance, Akamai University seats and quarterly customer business reviews now included in the base package, the company said.

The Security Operations Control Center Premium service provides a customer-specific support experience and a prioritized path to escalation, it added. Features include named resources, 24/7 customer access to SOCC experts and customer-specific information to drive better outcomes and alignment.

The premium service includes proactive communication from SOCC subject matter experts, regular reviews with Akamai SOCC experts to collaborate and exchange information, enhanced site monitoring and a customer-specific security incident and event management or SIEM view in the SOCC dashboard. Faster escalations give customers immediate access to Akamai subject matter experts and a quicker escalation path to SOCC management.

Akamai’s SOCC Premium Service will be available for customers starting April 6.

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